Duty Manager - Tennis Club, Weybridge. Closes 2 Sept

clubrugby; Weybridge; On-site; Confidential; Full time

Job summary

St George’s Hill Lawn Tennis Club in Weybridge is seeking a full-time Duty Manager to lead daily operations and ensure excellent service for members.

The role requires flexibility across mornings, afternoons and evenings, strong communication, and the ability to stay calm under pressure while coordinating with maintenance and senior staff.

First Aid and safeguarding are desirable qualifications; salary is competitive and based on experience.

Qualifications

• Front of house and member service experience.
• First Aid certification and safeguarding knowledge.
• Excellent written and verbal communication.
• Willingness to work 5 days out of 7 including mornings, afternoons and evenings.

Responsibilities

• Respond to operational issues and inform senior staff for timely resolution.
• Liaise with external contractors when maintenance is needed.
• Manage incidents and emergencies and document actions taken.
• Conduct health and safety tasks and ensure compliance with procedures.
• Provide cover for breaks to maintain smooth day-to-day operations.
• Support cross-departmental operations including Front-of-House and F&B.

Skills

Front of house experience

First Aid certification

Safeguarding

Communication skills

Job description

• Duty Manager - Tennis Club, Weybridge. Closes 2 Sept

Duty Manager - Tennis Club, Weybridge. Closes 2 Sept

Salary - Competitive salary based on previous experience.

Contract type - Permanent; Full time

St George’s Hill Lawn Tennis Club is recruiting for a Full Time Duty Manager.We are looking for a proactive and enthusiastic individual who is passionate about delivering excellent service and creating a positive environment for our members.

The ideal candidate will:

• Exhibit a positive attitude and consistently contribute to a welcoming atmosphere for members and colleagues alike.
• Demonstrate excellent communication skills, both written and verbal.
• Remain calm under pressure and work efficiently as part of a collaborative team.
• Be flexible and available to work 5 days out of 7 on a rotation basis to include mornings, afternoons and evenings.

Key Responsibilities:

• Respond promptly and appropriately to operational issues, ensuring the relevant Head of Department (HOD), Maintenance team, or Senior Management is informed to facilitate a timely and positive resolution.
• Liaise with external contractors, ensuring adherence to club procedures in the absence of the Maintenance team.
• Manage and document any incidents or emergencies, ensuring appropriate follow-up actions are taken.
• Conduct essential Health & Safety compliance tasks as required.
• Hold and maintain valid mandatory First Aid and Emergency Response certification.
• Anticipate and respond to member needs, both on an individual and operational level.
• Provide cover for team members during breaks to ensure smooth day-to-day operations.
• Perform daily opening and closing checks across all areas, addressing any issues and reporting them to Senior Management and the appropriate HOD.
• Support the maintenance and operation of pool plant facilities in accordance with company standards and Maintenance team’s guidance.
• Monitor staff punctuality and attendance, ensuring any instances of lateness or sickness are accurately recorded and communicated to the relevant personnel.
• Address and resolve immediate staffing concerns, including the completion and submission of required documentation.
• Handle and resolve in-person member complaints in a professional and efficient manner.
• Undertake basic maintenance tasks in the absence of the Maintenance team.
• Gain knowledge of all operational areas—including Front‑of‑House and F&B services to provide cross‑departmental support during busy periods.

Desired Skills:

• Front of house/member interaction experience.
• First Aid.
• Safeguarding.
• Competitive salary based on previous experience.