Duty Manager- Vikingar!

North Ayrshire Leisure Limited; Largs; On-site; GBP 33,000 - 36,000; Full time

Job summary

North Ayrshire Leisure Limited is seeking a Duty Manager to lead shifts at Vikingar Leisure Centre, Largs. You will supervise staff across leisure, attraction, theatre and hospitality services, ensuring safe, high-quality visitor experiences in line with company policy.

You will drive smooth day-to-day delivery of programmes and events, coaching teams, and maintaining high standards of safety and presentation. Evening/weekend support is required.

Qualifications

• Essential leadership/ management qualification or equivalent management experience.
• Evidence of Continued Professional Development (CPD).
• Desirable: IOSH Managing Safely or equivalent Health & Safety qualification.
• Desirable: PPO or equivalent Pool Plant Operators Certificate.
• Desirable: National Pool Lifeguard Qualification (NPLQ).

Responsibilities

• Lead and supervise operational staff during shifts across leisure, attraction, theatre and hospitality services.
• Ensure smooth delivery of programmes, events, and visitor activities.
• Respond to operational issues, incidents and emergencies following procedures.
• Maintain high standards of cleanliness, safety, maintenance and presentation.
• Ensure activities comply with health & safety, safeguarding and statutory regulations.
• Deliver an exceptional visitor and customer experience.
• Monitor service quality and respond to feedback professionally.
• Act as a visible ambassador for KA Leisure during shifts.
• Supervise and coach staff, ensuring adherence to policies and standards.
• Monitor KPIs and report issues; contribute ideas for improvements.
• Maintain clear communication with the management team and complete logs and reports.

Skills

Leadership

Communication

Problem-solving

Customer service

Decision making

Education

Leadership qualification or management experience

Evidence of CPD

IOSH Managing Safely (Desirable)

Pool Plant Operators Certificate (Desirable)

NPLQ (Desirable)

Job description

Rate of Pay: £17.88 per hour
(K:A Leisure provides workers with a minimum hourly rate of £13.52 under the Living Wage Initiative. Term and Conditions apply)
Hours: Full-time – 37 hours per week
Duration: Permanent
Location: Vikingar! - Greenock Road, Largs, KA30 8QL

Job Purpose

The Duty Manager is responsible for operational leadership and supervision during shifts at Vikingar Leisure Centre, including leisure facilities, Vikingar Attraction, and Theatre operations. Acting as the senior on-duty manager, the postholder ensures that all operational teams deliver safe, high-quality, and customer-focused services in line with KA Leisure’s vision, values, and policies.

The role ensures smooth day-to-day delivery of programmes, events, and visitor experiences, supporting the Assistant General Manager and General Manager in achieving operational and commercial objectives.

Main Duties and Responsibilities

Operational Leadership & Supervision

• Lead and supervise operational staff during allocated shifts across leisure, attraction, theatre, and hospitality services.
• Ensure smooth delivery of programmes, classes, events, theatre performances, and visitor activities.
• Respond promptly and effectively to operational issues, incidents, and emergencies, following company procedures.
• Maintain high standards of cleanliness, safety, maintenance, and presentation throughout the centre.
• Ensure all operational activities comply with health & safety, safeguarding, and statutory regulations.

Customer Experience

• Deliver an exceptional visitor and customer experience across leisure, attraction, and theatre services.
• Monitor service quality and respond to feedback or complaints professionally and efficiently.
• Ensure that programmes and services are inclusive, accessible, and meet community and visitor needs.
• Act as a visible ambassador for KA Leisure during operational shifts, maintaining a professional and approachable presence.

Staff Management & Development

• Supervise and support operational teams during shifts, providing guidance, coaching, and feedback.
• Ensure staff adherence to policies, procedures, and service standards.
• Assist in identifying staff training needs and support development opportunities.

Financial & Operational Support

• Monitor operational performance KPIs and report any issues to the Assistant General Manager.
• Contribute ideas for operational improvements and efficiencies.

Communication & Reporting

• Maintain clear communication with the Assistant General Manager and General Manager regarding operational issues, incidents, or improvements.
• Complete reports, logs, and checklists accurately and in a timely manner.
• Participate in team briefings, handovers, and meetings as required.

Any other duties and responsibilities required to effectively undertake the role.

Person Specification

• Confident and proactive leader with the ability to motivate and guide operational teams.
• Strong problem-solving and decision-making skills under pressure.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Highly organised, adaptable, and able to prioritise multiple operational demands.
• Resilient, professional, and capable of maintaining standards in a busy, multi-use environment.
• Motivated, shows a positive, confident attitude and able to influence others,
• Demonstrates courage, is fearless, committed, and confident in your own knowledge,
• Work to the best of your ability, stepping up to deliver the highest standards of performance,
• Trust yourself and others to make good decisions, promote collaboration and encourage autonomy,
• You’re disciplined, with a work ethic that focuses on getting things done,
• You’re resilient and recover from challenges by learning for the future and adapts your approach,
• Consistent, showing the best you every single day; treats everyone fairly and with compassion.

Criteria

Education & Qualifications

Essential:

• Relevant leadership/ management qualification or equivalent management experience.
• Evidence of Continued Professional Development

Desirable:

• IOSH Managing Safely or equivalent Health & Safety qualification.
• Pool Plant Operators Certificate (PPO) or equivalent
• National Pool Lifeguard Qualification (NPLQ).

Experience & Skills

Essential:

• Experience in a supervisory or management role within leisure, hospitality, sport or a related environment.
• Experience delivering customer service excellence.
• Experience ensuring compliance with health & safety and safeguarding.

Desirable:

• Experience within a multi-use leisure trust.
• Basic financial awareness.

Additional Requirements

• Ability to travel for meetings, training, or work purposes as required.
• Flexibility to work evenings and weekends to support operational delivery when necessary.