Duty Manager (Support) ( 100592 )

Islington Working; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Salary

Pension scheme

Staff training and development

Job summary

City St George’s, University of London’s Sport and Wellness Service seeks a Duty Manager (Support) at CitySport in London. You will supervise daily operations, support customer engagement, and uphold health and safety standards to deliver sport, fitness and wellbeing programmes for students, staff and the community.

The role requires experience in customer-facing environments, team supervision and practical knowledge of leisure system management and bookings.

Qualifications

• Experience in customer-facing environments, team supervision and health and safety procedures within sport/leisure.
• First Aid at Work qualification is required.

Responsibilities

• Oversee day-to-day operation of CitySport, supervising operational staff and ensuring customer service.
• Manage facility opening/closing, health and safety compliance, bookings and payments.
• Support events and programmes, equipment setup, and community engagement activities.
• Respond to customer enquiries and monitor operational standards.
• Contribute to membership growth, reporting and leisure system management.

Skills

Customer service

Team supervision

Health and safety

Communication

Tools

Leisure Management System

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.

The Sport and Wellness Service delivers opportunities for students, staff and the local community to be active, social and competitive through sport and physical activity.

Based at CitySport, the Duty Manager (Support) plays a key role in supervising daily operations, supporting customer engagement, maintaining high standards of health and safety, and contributing to the delivery of sport, fitness and wellbeing programmes that enhance the student experience and promote healthy lifestyles across the University.

Duties

• The Duty Manager (Support) will oversee the day-to-day operation of CitySport, supervising operational staff and ensuring excellent customer service.
• The role includes facility opening and closing, health and safety compliance, administration of the Leisure Management System, processing bookings and payments, supporting events and programmes, managing equipment setup, responding to customer enquiries, monitoring operational standards, and contributing to membership growth, reporting, and community engagement activities.
• The successful candidate will have experience in customer-facing environments, team supervision, and health and safety procedures within a sport, leisure, fitness or related setting.
• They will possess excellent communication and organisational skills, the ability to manage competing priorities, and experience using booking or management systems.
• A First Aid at Work qualification is required, alongside a passion for delivering outstanding customer experiences and promoting active, healthy lifestyles.

Desirable criteria

Not specified

Additional information

Closing date for applications: Sunday 1st November at 11:59pm.Interviews are scheduled to take place on: w/c - 23rd November 2026. The selection process will involve an interview and a presentation or test related to leisure system management, customer service, operational decision-making and/or facility management. Further details will be confirmed at the interview stage.

Reasonable adjustments will be made where required for candidates with a declared disability or those applying under the Guaranteed Interview Scheme.This role is shift-based and requires flexibility to work early mornings, evenings and weekends on a rolling rota. The normal working hours are 35 hours per week on average, calculated across the rota period.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.