Duty Manager (Sales) ( 100594 )

Islington Working; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff training and development

Pension scheme

Job summary

City St George’s Sport and Wellness Service at CitySport is seeking a Duty Manager to help run the facility and lead customer service efforts. You will supervise staff, manage daily operations and support membership sales and lead generation.

The role requires experience in leisure, sport or a customer-facing environment, strong communication, and a commitment to health and safety. Flexibility for early mornings, evenings and weekends is essential.

Qualifications

• Experience in leisure, sport, fitness or similar customer-facing environment.
• Experience supervising staff and delivering excellent customer service.
• Comfortable with health and safety procedures.
• Able to communicate effectively and generate sales leads.
• Willingness to work early mornings, late evenings and weekends.

Responsibilities

• Oversee day-to-day operation of CitySport and supervise staff.
• Be point of contact for customers and handle escalations.
• Support tours, membership enquiries and lead generation to meet sales targets.
• Ensure high standards of customer service, cleanliness and facility presentation.
• Assist with events and programmes.

Skills

Customer service

Sales generation

Staff supervision

Health & safety

Communication

Data handling

Leisure systems

Tools

Leisure management systems

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.

City St George’s Sport and Wellness Service manages university sport facilities and provides opportunities for students, staff and the local community to Be Active, Be Social and Be Competitive. Based at CitySport, this role combines frontline leisure operations and customer service with an opportunity to support sales and commercial activity.

As a Duty Manager, you will help ensure the safe, smooth and effective running of the facility while supporting membership sales, lead generation, customer communications and outreach activity.

Duties

• As a Duty Manager, you will oversee the day-to-day operation of CitySport, supervising operational staff and ensuring high standards of customer service, health and safety, cleanliness and facility presentation.
• You will act as a key point of contact for customers and operational escalations, complete opening and closing duties and support events and programmes.
• Alongside your Duty Manager responsibilities, you will support sales activity through tours, membership enquiries, lead generation, customer onboarding, retention and working towards agreed sales targets.
• We are looking for a customer-focused and organised individual with experience in leisure, sport, fitness or a similar customer-facing environment.
• You will have experience supervising staff, delivering excellent customer service and working within health and safety procedures.
• You should be confident communicating with customers, generating and converting sales leads, using leisure management systems and working with data.
• A willingness to work early mornings, late evenings and weekends on a rolling rota is essential.

Desirable criteria

Not specified

Additional information

Closing date for applications: Wednesday 1st November at 11:59pm.Interviews are scheduled to take place W/C 23rd November 2026. The selection process will involve an interview and an assessment/exercise/presentation. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.