Check-in Agent (Part Time) - Liverpool Airport

Optime Group; Liverpool City Region; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in aviation recruitment is seeking dedicated Check In Agents to join their team at Liverpool John Lennon Airport. This role offers a competitive hourly rate, flexible shift patterns, and ongoing development opportunities. You will play a crucial role in ensuring a smooth passenger journey by assisting with check-in procedures, managing queues, and providing exceptional customer service. With a supportive environment and the chance to upskill, this position is perfect for those looking to thrive in a dynamic setting. Join a team where your contributions truly matter!

Benefits

Ongoing shifts

Paid training

Weekly pay

Temp to Perm opportunities

Qualifications

• Must have a valid passport or driving licence.
• Ability to stand for long periods (4-8 hours) is required.

Responsibilities

• Assist passengers with check-in using self-service machines.
• Manage passenger queues and ensure efficient check-in processes.

Skills

Customer Service

Problem Solving

Communication

Time Management

Education

Valid Passport or Driving Licence

Proof of National Insurance

Tools

Point-of-Sale (POS) Systems

Job description

Aviation Recruitment experts Optime are searching for Check In agents to join a well-respected and successful client in Liverpool John Lennon Airport.

What's on offer:

• Rate of pay: £12.21 per hour (£12.55 per hour after 12 weeks)
• 20 hours per week.
• Shift pattern: 5 on 3 off (this may be subject to change)
• Ongoing shifts and development opportunities.
• 2 weeks paid training provided from the start date below.
• Weekly pay
• Temp to Perm (performance-based)

Confirmed start date:

• 16th June 2025

Key Duties:

• Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travels.
• The role will require you to work on your feet for extended periods of time.
• The role covers all front of house, customer service tasks to ensure a smooth and seamless passenger journey through Liverpool Airport.
• Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
• Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
• Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
• Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
• Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
• Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
• There will be opportunities to up skill and complete airside boarding training.

Requirements:

• Valid Passport or Driving Licence /Birth Certificate or National ID card.
• Able to stand for long periods of time (4-8 hours).
• UK Settled Status (If applicable)
• Proof of National Insurance
• Proof of (current) Address
• Successful candidates will be required to complete a basic criminal record check following interview in line with CAA requirements.

Shifts:

The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off rolling rota. This could be subject to change!

An example of the shift hours for 20 hours per week (5 on 3 off pattern):

• Day 1: 03:00am to 07:00am
• Day 2: 04:00am to 08:00am
• Day 3: 04:00am to 08:00am
• Day 4: 15:00pm to 20:00pm
• Day 5: 15:00pm to 20:00pm
• OFF
• OFF
• OFF

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.