Duty Manager - Marlow

Places Leisure Group; Marlow; Presencial; GBP 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health membership

Bonus scheme

Flexible working

Extra annual leave

Pension plan

Healthcare cashback

Discounts on activities

Staff discounts

Resumo da oferta

Places Leisure Group in Marlow, United Kingdom, seeks a Duty Manager to oversee day-to-day operations, lead a large team and ensure excellent customer service. You will recruit, train staff and manage shifts including evenings, weekends and public holidays, driving membership growth and reporting to senior management.

The ideal candidate holds an NPLQ qualification, has strong leadership and customer service skills, and can take responsibility to lead a team in a busy leisure centre.

Qualificações

• Experience in supervisory/management capacity within a leisure facility is desirable.
• NPLQ qualification is essential.
• Excellent customer service and leadership skills.

Responsabilidades

• Manage, recruit and train staff.
• Address customer concerns and ensure service excellence.
• Drive membership growth and engagement.
• Prepare reports and attend meetings.
• Lead day-to-day operations of the centre.

Conhecimentos

Leadership

Staff management

Customer service

Supervisory experience

Formação académica

NPLQ qualification

Descrição da oferta de emprego

This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. It is essential that you hold a NPLQ qualification.

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs - up to 500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.