Duty Manager - Haywards Heath

Places Leisure Group; Haywards Heath; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Full Health & Fitness membership

2% bonus scheme

Flexible working

Additional annual leave

Personal learning & development

Company pension

Cashback on healthcare costs

Discounts on activities and centreShop

Extra perks and offers

Job summary

Places Leisure is seeking a Duty Manager to lead a large team at our leisure centre. You will manage, recruit and train staff, handle customer concerns and drive membership growth while preparing reports and attending meetings.

A flexible approach to shifts, including evenings, weekends and public holidays, is essential. We look for supervisory/management experience in a leisure setting and an NPLQ qualification; first aid experience is a plus.

Qualifications

• NPLQ qualification is essential.
• Strong leadership and supervision experience within a leisure facility is desirable.
• Excellent customer service and communication skills are required.

Responsibilities

• Manage, recruit and train staff to deliver high‑quality service.
• Deal with customer concerns and resolve issues promptly.
• Drive memberships and oversee reporting and attendance at meetings.

Skills

NPLQ qualification

Leadership skills

Customer service

Job description

This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. It is essential that you hold a NPLQ qualification.

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs - up to 500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.