Placemaker Manager (Customer Service and Membership Manager)

Places Leisure Group; Hinckley; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Bonus 2%

Health + family membership

Flexible working

Additional annual leave

Learning and development

Company pension

Cashback on healthcare

Discounts on activities

Job summary

Places for People Group is seeking a Placemaker Manager to lead a high‑performing team within our leisure centres. You will supervise the placemaking team, oversee rota management, training and development, and ensure staff present welcoming tours that help prospective members choose the right membership.

You will translate locally set targets into actions for membership growth, swimming lessons, courses, catering and retail, while maintaining excellent customer service and admin processes.

Qualifications

• Experience in a similar role within leisure/health centres.
• Strong customer service and administrative skills.
• Previous management experience preferred.

Responsibilities

• Lead the placemaking team, rota management and training development.
• Support membership acquisition and delivery targets across pools, courses, catering and retail.
• Ensure safeguarding and high standards of service and operations.

Skills

Team leadership

Customer service

Administration

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More About Your Role

As Placemaker Manager you will develop a high performing team through ongoing training, coaching and will ensure all prospective members are shown around the facility and encouraged to acquire a membership option that meets their needs.

You will be responsible for the management of the placemaking team on items such as Rota Management, Training & Development and HR Matters and will need to feed back any areas of concern to your management team. You will also work closely with your manager to develop detailed plans to deliver the locally determined targets for membership acquisition, swimming lessons, courses, session catering and retail.

For more information please download our job profile available on our website.

More About You

You will have previous experience of working within a similar role, ideally within a leisure/health centre environment and have well rounded knowledge of customer service and administration.

Ideally you will have previous management experience and a good understanding of all aspects of running a successful Leisure Centre, from membership acquisition, maximising sales, rota management etc.

Above all you will have a genuine passion for keeping fit and creating active places and healthy people.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We Know That There's Always More We Can Do To Make You Smile, That's Why We Offer a Comprehensive Benefits Package With Each Role, Yours Will Include:

• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.