Duty Manager

Places for People; Royal Borough of Kingston upon Thames; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Health & Fitness membership

Bonus scheme

Flexible working

Additional annual leave

Personal development opportunities

Company pension

Cashback for healthcare

Discounts on activities and centreShop

Staff discounts

Job summary

Places for People is seeking a Duty Manager for a lively leisure centre. You will lead a small team, handle customer concerns, drive membership growth, and represent Places Leisure in day-to-day operations.

Flexibility to work evenings, weekends, and public holidays is required. A Level 2 Fitness qualification (or higher) and NPLQ are essential to take gym inductions and provide first aid when needed.

Qualifications

• Experience leading and training staff in a leisure setting.
• Strong customer service and people leadership skills.
• First aid certification and gym inductions knowledge preferred.

Responsibilities

• Lead and mentor a small team to deliver daily operations.
• Address customer concerns and escalate where needed to maintain service quality.
• Drive up memberships and participate in events and meetings.
• Represent Places Leisure and ensure efficient day-to-day centre running.

Skills

Leadership

Customer service

First aid

Fitness qualification (Level 2+)

Education

NPLQ qualification

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing and training staff, dealing with customer's concerns, driving up memberships, Managing events and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.

You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

For more information please download our job profile available on our website.

More about you

With this role you will be managing a small team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. Ideally you will have a level 2 Fitness qualification or higher so that you can take on inductions in the gym.

It is essential that you hold a NPLQ qualification.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.