Duty Manager - Lead Shifts, Elevate Customer Experience

Powerleague; Coventry; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Staff discounts

Benefits program

Stream Pay

Prezzee gift voucher

Employee assistance program

Family leave

Career development

Growth opportunities

Job summary

Powerleague is seeking a Duty Manager to support day-to-day operations at a leading 5-a-side football venue. You will lead shifts, deliver excellent customer service and manage bookings, leagues and events in a fast-paced, sports-focused environment.

Join a vibrant team with opportunities for career development and involvement in community outreach, while ensuring health and safety and high standards across the venue.

Qualifications

• Previous experience in retail, hospitality, leisure or sports venues.
• Confident communicator with a hands-on leadership style.
• High energy and ability to remain calm under pressure.
• Strong organisational and problem-solving skills.
• You’re customer-obsessed — you understand that every touchpoint matters.
• Passion for sport, community and energy.

Responsibilities

• Lead shifts to ensure smooth, safe and efficient daily club operations
• Deliver exceptional customer service to players, teams and event guests
• Manage bookings, leagues and match night activities
• Supervise and motivate the team members on shift
• Handle health and safety, compliance, and facility standards
• Support promotional activities and community outreach

Skills

Leadership

Customer service

Communication

Organisation

Problem solving

Calm under pressure

Job description

Powerleague is seeking a Duty Manager to support day-to-day operations at a leading 5-a-side football venue. You will lead shifts, deliver excellent customer service and manage bookings, leagues and events in a fast-paced, sports-focused environment.

Join a vibrant team with opportunities for career development and involvement in community outreach, while ensuring health and safety and high standards across the venue.