Duty Manager: Lead Shifts & Create Great Stays

Premier Inn; Baglan; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Pension and Save As You Earn

Discounts on shopping and travel

Job summary

Premier Inn Port Talbot is hiring a Duty Manager to lead our hotel during shifts, coordinating reception, housekeeping and restaurant teams to ensure excellent guest stays. You’ll drive front-line service, brief teams, and resolve issues with composure.

Not required to have hotel experience; leaders from retail, hospitality and service backgrounds are encouraged. This role offers a clear path to management opportunities within Whitbread.

Qualifications

• Experience leading teams in busy customer-facing environments.
• Ability to make quick decisions while staying calm.
• Willingness to work evenings, weekends and busy periods.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Coach and support team members throughout the day.
• Assist guests with questions and resolve issues promptly.

Skills

Team leadership

Customer service

Problem solving

Decision making

Job description

Premier Inn Port Talbot is hiring a Duty Manager to lead our hotel during shifts, coordinating reception, housekeeping and restaurant teams to ensure excellent guest stays. You’ll drive front-line service, brief teams, and resolve issues with composure.

Not required to have hotel experience; leaders from retail, hospitality and service backgrounds are encouraged. This role offers a clear path to management opportunities within Whitbread.