Duty Manager: Lead Service & Guest Experience

CoTé Software & Solutions; Worcester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Meals on shift

Staff discount

Early access earnings

Job summary

Côte Brasserie is seeking a Duty Manager to lead busy service periods, ensuring a warm, seamless guest experience. You will act as the on-shift senior, guiding front-of-house staff, managing seating flow, and upholding outstanding service standards.

The role requires a confident, hands-on leader who communicates clearly, thrives in a fast-paced environment, and can balance guest satisfaction with operational needs. Join a brand committed to guest care and teamwork.

Qualifications

• Confident hospitality leader with experience in high-volume settings.
• Strong guest interaction and warmth at every table.
• Clear communicator who guides teams with calm energy.

Responsibilities

• Lead the floor during breakfast, lunch, and dinner shifts to ensure smooth operation.
• Act as senior on-shift decision-maker handling issues quickly and calmly.
• Support and coach the front-of-house team, guiding new staff to confidence.
• Oversee guest flow and table management, ensuring efficient seating and pacing.
• Champion service standards from greeting to farewell with thoughtful hospitality.
• Address guest feedback professionally to turn challenges into positives.

Skills

Hospitality leadership

High-volume service

Guest-focused service

Clear communication

Problem solving

Tools

POS systems

Job description

Côte Brasserie is seeking a Duty Manager to lead busy service periods, ensuring a warm, seamless guest experience. You will act as the on-shift senior, guiding front-of-house staff, managing seating flow, and upholding outstanding service standards.

The role requires a confident, hands-on leader who communicates clearly, thrives in a fast-paced environment, and can balance guest satisfaction with operational needs. Join a brand committed to guest care and teamwork.