Duty Manager — Lead Busy Hotel Operations

Premier-Inn; Park Central; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Permanent contract with guaranteed hrs

Full training and support from day one

Clear career path with progression

Whitbread Benefits Card – up to 60% of

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

supermarkets and more

Job summary

Premier Inn Birmingham City Centre Bridge Street is hiring a Duty Manager. Working 35 hours per week, with pay up to £13.86 per hour, you’ll lead shifts across reception, housekeeping and the restaurant to ensure guests have a great stay.

You'll coach the team, resolve guest queries, manage busy periods like breakfast, and work closely with the Hotel Manager to keep the hotel running smoothly. If you enjoy leading from the front, this is a great next step.

Qualifications

• Experience leading people in busy, customer-facing environments.
• Ability to stay calm under pressure and make decisions.
• Strong communication and coaching skills.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running the way it should.
• Work closely with the Hotel Manager and wider leadership team.

Skills

Leadership

Guest service

Team coordination

Decision making

Communication

Job description

Premier Inn Birmingham City Centre Bridge Street is hiring a Duty Manager. Working 35 hours per week, with pay up to £13.86 per hour, you’ll lead shifts across reception, housekeeping and the restaurant to ensure guests have a great stay.

You'll coach the team, resolve guest queries, manage busy periods like breakfast, and work closely with the Hotel Manager to keep the hotel running smoothly. If you enjoy leading from the front, this is a great next step.