Duty Manager (inc weekends)

ArtsHub Australia Pty; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

London Museum of Water & Steam is seeking two proactive, dependable Duty Managers to join the team in London. You will oversee day-to-day operations during your shift, ensuring safety, security and a welcoming visitor experience, while coordinating volunteers and maintaining site oversight throughout the day.

Ideal candidates are proactive, attentive, and able to use good judgment, notice what needs doing, and seek help when appropriate to deliver outstanding visitor service.

Qualifications

• Experience in a museum, heritage organisation, visitor attraction, or similar customer-facing environment would be an advantage but is not essential.
• Proactive, enthusiastic and dependable; comfortable taking responsibility for the Museum during their shift.

Responsibilities

• Customer service
• Front of house management
• Volunteer management
• Site management, safety and security
• Team contribution and culture

Skills

Customer service

Front of house management

Volunteer management

Safety awareness

Job description

Job Summary

We are looking for two warm, proactive and dependable Duty Managers to join the team at the London Museum of Water & Steam.

Job Description

The Duty Manager takes responsibility for the day-to-day operation of the Museum during their shift, ensuring that it is safe, secure, welcoming and well run.

This is an active, visitor-facing role. The Duty Manager provides the lead presence on site and is expected to remain visible and accessible, prioritising their time and attention where it is most needed. They are responsible for delivering an excellent visitor experience, supporting and directing volunteers and maintaining oversight of the Museum throughout the day.

The role requires someone who is proactive and attentive: able to notice what needs doing, use initiative and good judgement, deal with problems as they arise and seek help when appropriate.

Job Requirements

We are looking for a proactive, enthusiastic and dependable person who enjoys working with people and is comfortable taking responsibility for the Museum during their shift.

Experience of working in a museum, heritage organisation, visitor attraction or similar customer-facing environment would be an advantage but is not essential.

Job Responsibilities

• Customer service
• Front of house management
• Volunteer management
• Site management, safety and security
• Team Contribution and Culture

Contact for more info : [e-mail]