Visitor Assistant - Tring

Natural History Museum; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

27.5 days holiday + 8 bank holidays (F

Pension scheme (employer 4-10%)

Season ticket and transport benefits

Life insurance

Free museum admissions

Staff discount

Training and skills development

Civil Service Sports Council access

Job summary

The Natural History Museum is seeking a Visitor Assistant to deliver exceptional customer service and create memorable experiences for every visitor. You will greet guests, answer questions, and help bring the galleries to life through engaging conversations.

Based on a hands-on, on-site role, you will support opening/closing, school group visits, events and the museum shop, while contributing to safety procedures and a welcoming atmosphere for all guests.

Qualifications

• Experience in a customer-facing role with a focus on delivering excellent service.
• Strong communication and interpersonal skills for a diverse visitor base.
• Organised and proactive, with ability to multitask in a busy environment.
• Team player who follows procedures and supports colleagues.

Responsibilities

• Greet visitors and provide welcoming, informative assistance.
• Answer questions and bring the galleries to life through conversation.
• Open and close the museum, support school visits and events.
• Contribute to retail activities and ensure safety including emergency procedures.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Job description

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website. Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things. We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment. We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

About The Role

The Natural History Museum at Tring, Hertfordshire, set within beautiful Victorian galleries, gardens and grounds, welcomes over 145,000 visitors each year; from young children and school groups to lifelong natural history enthusiasts. We pride ourselves on delivering an outstanding visitor experience, and our Visitor Assistants are at the heart of making that happen. As a Visitor Assistant, no two days are the same. You’ll be part of a small, supportive team helping to create a welcoming, enjoyable and safe environment for every visitor. From opening and closing the Museum, to greeting visitors, answering questions and bringing the galleries to life through conversation, you’ll play a key role in shaping each visitor’s experience. You’ll also help open the museum at the beginning of the day, support school group visits, assist with events, and contribute to our retail offer in the Museum shop. Alongside this, you’ll be part of ensuring the safety of our visitors, including supporting emergency procedures when required. This is a hands-on, varied role where your enthusiasm and teamwork will make a real difference every day. Rota pattern is working 15 days over a 3-week pattern, including 2 out of 3 weekends and some bank holidays. The pattern may change to suit the operation of the Museum, with an appropriate period of notice given.

About You

Do you enjoy working with people and creating memorable experiences? If you’re passionate about delivering excellent customer service in a unique and inspiring environment, this could be the role for you. You’ll bring experience of working in a customer-facing role, along with strong communication and interpersonal skills. You enjoy engaging with a wide range of people, from families and school groups to specialist visitors, and take pride in making everyone feel welcome. If you thrive in a fast-paced, varied environment, you’ll fit right in. You’re organised, proactive and able to juggle different tasks, while always maintaining a positive, professional approach. You’re a team player who is happy to follow procedures, support colleagues and take initiative when needed. An interest in natural history or heritage would be a bonus, but most importantly, you bring enthusiasm, curiosity and a genuine desire to create a great experience for every visitor. There’s never been a better time to join us. With the Museum more popular than ever, this is a fantastic opportunity to be part of something truly special. If you’re motivated and eager to make a difference for our visitors, and you’re ready to be part of a team that shares the wonder of the natural world every day, we’d love to hear from you.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work. Find out more here

What We Offer

• 27.5 days holiday plus 8 bank holidays (full time equivalent)
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
• Season ticket, bicycle and rental loan
• Life insurance
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
• Staff discount at our Museum shops and cafes
• We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
• Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk

Hybrid working

• Due to the nature of this role the work pattern will be 100% on site.

Closing date: 23:59 on 25 October

Interviews expected: w/c 9 November

Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.