Duty Manager - Heythrop Park

Warner Hotels; Charlbury; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Gym & leisure facilities

60% food discount onsite

Pension scheme

Career development opportunities

28 days annual leave

Cycle to Work Scheme

Employee discounts

Job summary

Warner Hotels is seeking a Duty Manager to act as the on-duty operational lead during evenings, with weekend availability required (1:30pm-10pm). You will oversee reception, housekeeping, F&B and night operations, ensuring service standards and guest satisfaction across all areas.

Join Heythrop Park, a Warner Hotels property with 311 bedrooms, two theatres, a spa and three restaurants, set in 440 acres of parkland in the Cotswolds.

Qualifications

• Must have proven experience in a supervisory or management role within hospitality.
• Excellent written and verbal communication skills.
• High attention to detail; calm and professional under pressure.
• Confident decision-maker with the ability to lead across departments.

Responsibilities

• Maintain a visible management presence across guest areas and engage with guests to resolve concerns.
• Lead from the front to ensure smooth operation of reception, housekeeping, food & beverage, and night operations.
• Ensure health, safety, licensing compliance and conduct safety walkarounds.
• Coach staff in the moment and escalate as needed; act as escalation point for supervisors.

Skills

Guest experience

Team leadership

Communication

Problem-solving

Attention to detail

Customer service

Job description

Warner Hotels are recruiting for a Duty Manager. This vital role for the hotel will be the operational lead on duty during evening hours, where weekend availability is key (1:30pm-10pm). As the Duty Manager, you will be the face and operational heartbeat of the hotel during your shifts. You will lead from the front, ensuring the smooth running of all departments-including reception, housekeeping, food and beverage, and night operations.

Guest Experience and Service Excellence

• Maintain a visible management presence across guest areas and proactively engage with guests; resolve concerns professionally and efficiently.
• Apply appropriate compensation in line with guidelines.
• Monitor bars, restaurants and entertainment areas for consistent service standards.

Health, Safety and Security

• Take responsibility for guest and team safety; attend first aid incidents.
• Ensure compliance with fire, health & safety and licensing regulations
• Conduct safety walkarounds (BOH security, perimeter, lighting) - Identify hazards and act immediately.
• Complete structured evening checklist to maintain standards.
• Monitor lighting, heating, ambience, cleanliness and presentation.
• Observe service delivery and coach in the moment.

Team Leadership and Communication

• Act as escalation point for supervisors.
• Maintain strong cross department communication.
• Adapt style to different personalities; lead calmly under pressure.

Financial and Energy Awareness

• Monitor operational efficiency; turn off unnecessary utilities.
• Make cost conscious decisions without compromising guest experience.
• Follow guidelines for compensation; protect stock and revenue.
  Strong knowledge of Health & Safety legislation.
• First Aid qualification (or willingness to obtain).
• Knowledge within the F&B departments to be able to support on shift.
• Excellent customer service track record.
• Strong problem-solving ability.
• Calm and professional under pressure.
• Confident decision-maker.
• High attention to detail.
• Excellent written and verbal communication skills.
• Proven experience in a supervisory or management role within hospitality.
  Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.
  Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.