Duty Manager: Guest Experience Leader

O'Neills Southampton; Southampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible shifts

33% brand discounts

20% friend/family discounts

Wagestream

Gym discounts

Team socials

Pension

25 days holiday

Shopping discounts

Free shares

Employee helpline

Job summary

O'Neill's Southampton is seeking a Duty Manager to work alongside the General Manager, overseeing daily operations and guiding the team to deliver memorable guest experiences. You will train staff, model the standards, and help drive the business towards its targets.

The role emphasizes leadership, guest care, and a collaborative atmosphere. Join a lively venue where flexible shifts and staff discounts are on offer, with a supportive team and opportunities to contribute to the guest journey

Qualifications

• Experience in hospitality management or a similar supervisory role.
• Proven ability to train and coach a team to deliver high service standards.
• Strong guest-focused approach with a friendly, proactive attitude.

Responsibilities

• Assist the General Manager with day-to-day operations and decision making.
• Train and inspire the team to deliver food, drink and service to be proud of.
• Be a role model and guide development within the team.
• Ensure guests are cared for and feel welcome, hosting memorable moments.
• Aim for and achieve business targets.

Skills

Management experience

Team leadership

Training and development

Guest service

Job description

O'Neill's Southampton is seeking a Duty Manager to work alongside the General Manager, overseeing daily operations and guiding the team to deliver memorable guest experiences. You will train staff, model the standards, and help drive the business towards its targets.

The role emphasizes leadership, guest care, and a collaborative atmosphere. Join a lively venue where flexible shifts and staff discounts are on offer, with a supportive team and opportunities to contribute to the guest journey