Duty Manager (Full Time)

Heron Foods Limited; Newcastle-under-Lyme; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

10% store discount

24/7 GP access for you and family

Career development programmes (Future

Long-service rewards

Job summary

Heron Foods is seeking a Duty Manager for their Newcastle-under-Lyme store. You will lead and motivate the team, maintain high customer service standards, and ensure the store is clean, stocked, and well-presented.

You will drive sales and profitability while acting as a keyholder when the Store Manager is absent. Join a fast-paced environment where your leadership makes a tangible difference and opportunities for personal growth and development are highlighted through programmes like Future

Qualifications

• Proven success as a Retail Supervisor, Duty Manager or similar in a fast-paced setting.
• Strong leadership with the ability to motivate a team.
• Excellent organisational and customer service focus.

Responsibilities

• Lead and motivate the team to deliver results.
• Maintain high standards of customer service and resolve queries.
• Keep the store clean, well-presented and fully stocked.
• Drive sales and profitability by managing performance and efficiency.
• Act as keyholder and take responsibility when Store Manager is absent.

Skills

Leadership

Customer service

Organisational skills

Team motivation

Proactive approach

Job description

Discover Your Next Opportunity: Duty Manager at Heron Foods

Location: Hanbridge Avenue, Newcastle under Lyme, ST5 8HX

Hours:45 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you’ll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast-paced, rewarding environment.

Enjoy a range of perks, including:

• Discounts: 10% off at both Heron Foods and B&M stores.
• Personal Growth: Access to career development programs like ‘Future Flyers.’
• Wellbeing Support: 24/7 GP access for you and your family, and free confidential support.
• Recognition & More: From long-service rewards to exclusive discounts and a host of extras.

What You'll Do:

As a Duty Manager, you’ll take on a key leadership role to ensure the store operates seamlessly. Your responsibilities will include:

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Fast-Paced and Rewarding:

Every shift will be dynamic and purposeful, whether you’re inspiring the team or rolling up your sleeves to get the job done. You’ll thrive in a lively environment where your leadership makes a real impact.

What We’re Looking For:

We’re seeking individuals who bring:

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast-paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

You Might Be Searching For:

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front-Line Manager, or Floor Manager. If you’ve worked in any of these roles—or are ready to step up into one—this Duty Manager position at Heron Foods could be your ideal next move.

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.