Duty Manager (Full Time)

Heron Foods; Caerau; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discounts

Career development

Wellbeing support

Recognition programs

Job summary

Heron Foods in the United Kingdom is hiring a Duty Manager to lead a busy store, drive customer service, and safeguard daily operations. You’ll oversee the team, ensure stock and presentation standards, and manage peak-period demand.

The role offers a competitive hourly rate, 36 hours per week, and opportunities for progression through career development programs. You’ll be a keyholder, handling openings and closings and representing the store in the manager’s absence.

Qualifications

• Experience as Retail Supervisor or Duty Manager or similar leadership role.

Responsibilities

• Lead and motivate the store team to deliver results.
• Ensure high standards of customer service and resolve queries.
• Maintain a clean, well-presented, fully stocked store.
• Drive sales and profitability by improving performance and efficiency.
• Be a keyholder and cover store opening/closing when the Store Manager is unavailable.

Skills

Leadership

Retail management

Customer service

Team motivation

Job description

Discover Your Next Opportunity: Duty Manager at Heron Foods

Salary: £13 per hour

Hours: 36 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you’ll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast-paced, rewarding environment.

Enjoy a range of perks, including:

• Discounts: 10% off at both Heron Foods and B&M stores.
• Personal Growth: Access to career development programs like ‘Future Flyers.’
• Wellbeing Support: 24/7 GP access for you and your family, and free confidential support.
• Recognition & More: From long-service rewards to exclusive discounts and a host of extras.

What You'll Do:

As a Duty Manager, you’ll take on a key leadership role to ensure the store operates seamlessly. Your responsibilities will include:

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Fast-Paced and Rewarding:

Every shift will be dynamic and purposeful, whether you’re inspiring the team or rolling up your sleeves to get the job done. You’ll thrive in a lively environment where your leadership makes a real impact.

What We’re Looking For:

We’re seeking individuals who bring:

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast-paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

You Might Be Searching For:

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front‑Line Manager, or Floor Manager. If you’ve worked in any of these roles—or are ready to step up into one—this Duty Manager position at Heron Foods could be your ideal next move.

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.

Up to £12.71 per hour (depending on age)

Up to £12.71 per hour (depending on age)