Duty Manager (Full Time)

Heron Foods; St Helens; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

10% discounts at Heron Foods and B&M

Future Flyers career development

GP access and wellbeing support

Long-service rewards and exclusive add

Exclusive discounts and extras

Job summary

Heron Foods is hiring a Duty Manager to lead daily store operations at our Clock Face location in St Helens. You will guide the team, ensure excellent customer service, maintain stock levels, and drive store performance.

This role emphasizes hands-on leadership in a fast-paced retail setting, with responsibility for openings and closures when the Store Manager is away. A proactive, energetic approach is valued.

Qualifications

• Experience leading teams in fast‑paced retail environments.
• Proven ability to motivate staff and improve service quality.

Responsibilities

• Lead and motivate the team to achieve strong results.
• Ensure high standards of customer service and resolve issues.
• Maintain a clean, well-presented, fully stocked store.
• Drive sales and profitability through performance management.
• Act as keyholder and manage store openings/closes in the Store Manager's absence.

Skills

Leadership

Team management

Customer service

Store operations

Job description

Discover Your Next Opportunity: Duty Manager at Heron Foods

Location: Clock Face, St Helens, WA9 4BZ

Hours: 36 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you'll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast-paced, rewarding environment.

Enjoy a range of perks, including:

• Discounts: 10% off at both Heron Foods and B&M stores.
• Personal Growth: Access to career development programs like 'Future Flyers'.
• Wellbeing Support: 24/7 GP access for you and your family, and free confidential support.
• Recognition & More: From long-service rewards to exclusive discounts and a host of extras.

What You'll Do:

As a Duty Manager, you'll take on a key leadership role to ensure the store operates seamlessly. Your responsibilities will include:

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Fast-Paced and Rewarding:

Every shift will be dynamic and purposeful, whether you're inspiring the team or rolling up your sleeves to get the job done. You'll thrive in a lively environment where your leadership makes a real impact.

What We're Looking For:

We're seeking individuals who bring:

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast-paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

You Might Be Searching For:

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front-Line Manager, or Floor Manager. If you've worked in any of these roles - or is ready to step up into one - this Duty Manager position at Heron Foods could be your ideal next move.

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.

Take the next step in your career and join a team where your leadership truly matters.