Duty Manager (Cargo) LHR

Swissport International AG; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday purchase

Free parking

Uniform provided

Pension scheme

Eye tests

Swissperks scheme

Job summary

Swissport International AG is seeking a shift supervisor to efficiently manage and engage staff to meet customer airline targets while adhering to company policies and procedures.

The role covers controlling shift activities, producing detailed handling reports, cost control on labour and equipment, and leading teams across warehouse, ramp and office to maximise productivity. The position requires 5+ years in Cargo operations and a strong focus on safety and quality.

Qualifications

• Leadership and people management in a 24/7 cargo operation.
• Strong communication with stakeholders and teams.
• Ability to plan staffing and resources under fluctuating demand.

Responsibilities

• Control and monitoring of the shift and work activities.
• Produce accurate handling reports for customers and senior management.
• Maintain cost control on labour and equipment during shifts.
• Lead staff across warehouse, ramp, and office to maximise productivity.
• Monitor sickness and conduct interviews per disciplinary procedures.
• Ensure health & safety, training and quality standards are upheld.
• Communicate effectively with stakeholders and ensure smooth Reception operations.
• Oversee site security in line with regulatory requirements.

Skills

Leadership

Communication

Staff management

Forecast planning

Customer focus

Education

High School diploma or higher

Job description

Overview

Job Summary

To efficiently manage, motivate and engage staff to ensure delivery of customer airline targets whilst complying with all Company and customer procedures, policies and brand values.

This ad will close on 18-11-26.

Responsibilities

Job Responsibilities

• Control and monitoring of the shift and work activities
• Accountability for production of accurate and detailed Handling Reports as and when required and of a standard suitable for forwarding to customers / internal senior management
• Maintaining a strict cost control on labour and equipment whilst on shift and possession of foresight to plan ahead for fellow colleagues
• Management responsibility for all staff, utilising available manpower and equipment resources through warehouse, ramp and office facilities to maximize productivity
• Monitoring of sickness on a shift to shift basis, ability to conduct sickness interviews together with a thorough knowledge of the disciplinary process/procedures
• Maintaining compliance in Health & Safety, Training and Qualitywhilst ensuring the relevant statutory, regulatory and company policy requirements are met
• Maintaining excellent communication with all relevant stakeholders
• Monitoring and control to ensure smooth operation of Reception
• Monitor and control site security in line with CAA and Company requirements.

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications

Qualifications and Competencies

• High School diploma or higher
• Minimum of 5 years experience within the industry
• Thorough working knowledge of Cargo, Warehouse and Rampprocesses
• Effective leadership, organisationaland communication skills, consistent with a very busy 24/7 Cargo Operation
• Excellent knowledge of the Operation Office function
• Good working knowledge of PC systems and Microsoft Office
• Customer focus and quality awareness with high standards of quality and service level goals
• Strong resource management and interpersonal skills
• Ability to work in inclement weather

Benefits:

• Holiday purchase scheme
• Free parking whilst at work
• Free uniform and training provided
• Swissport pension scheme with ability to self-contribute
• Eye Test Vouchers
• Access to Swissperks scheme, benefits (hight street retail, salary sacrifice EV scheme) after qualifying period