Cargo Clerical Agent-UK

Swissport; Manchester; On-site; GBP 12,000 - 21,000; Full time

Job summary

Swissport Cargo at Manchester Airport is seeking enthusiastic Clerical Agent to support cargo operations, handling import/export shipments, invoicing, and customer service, working closely with warehouse teams to ensure timely processing of flights and trucks.

Roles include handling high value goods, greeting clients, complying with regulations and SOPs, and performing basic customs clearance duties on a rota including weekends and bank holidays.

Qualifications

• Be able to reach World Freight Terminal by 07:00 and 19:00
• Have at least three GCSEs or equivalent
• Be flexible to work a variety of shifts including weekends and bank holidays
• Speak and understand English
• Excellent written and verbal communication skills
• IT literate and able to learn airline systems
• Follow processes and adapt as needed
• Able to demonstrate good customer service
• Commitment to continuous improvement
• Self-motivated and independent
• Experience in aviation is desirable
• Strong organisational skills and attention to detail

Responsibilities

• Acceptance of high value goods such as radioactive goods, live animals or dangerous cargo
• Greeting clients and visitors, answering telephone queries and responding to emails
• Comply with all relevant legislation as well as airport authority and carrier security requirements
• Comply with Swissport SOPs
• Additional warehouse duties as required
• Basic Customs Clearance Process
• Invoicing
• Processing import and export trucks and flights to specific deadlines

Skills

Communication skills

IT literacy

Organisational skills

Attention to detail

Self motivation

Customer service

Independent work

Education

GCSEs or equivalent

Job description

Overview

Swissport Clerical Agent

Swissport Cargo based at Manchester Airport Pinfold Lane M90 5YFare seeking enthusiastic and dedicated team members to join our dynamic Cargo Operations team. In this vital clerical role, you will support the smooth running of our cargo function by processing import and export shipments, customs clearances, managing invoicing and providing essential customer service to Swissport stakeholders. You will work closely with our warehouse operations to ensure flights and trucks are processed on time ensuring a varied and engaging workday.

Shifts will include days and nights and will incorporate weekends and bank holidays on a rota basis.

Join us and be part of a global leader in aviation services, where your contributions will make a real difference.

Responsibilities

Day to day you will be responsible for:

• Acceptance of high value goods such as radioactive goods, live animals or dangerous cargo
• Duties including but not limited to greeting clients and visitors, answering telephone queries and responding to emails
• Comply with all relevant legislation as well as airport authority and carrier security requirements
• Comply with Swissport Standard Operating Procedures (SOP’s)
• Additional warehouse duties as required
• Basic Customs Clearance Process
• Invoicing
• Processing import and export trucks and flights to specific deadlines

Qualifications

To be successful in this role you will need to be or have:

• Have the ability to get to the World Freight Terminal by 07:00 and 19:00
• In possession of at least three GCSE’s or equivalent
• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to speak and understand the English language
• Excellent communication skills (written and verbal)
• Must be IT literate and able to learn airline specific computer systems
• Ability to follow processes and procedures and apply flexible approach when required
• Able to demonstrate good customer service
• Commitment to continuous improvement
• Self motivated and able to work independently
• Previous experience working in an aviation environment is desired
• Have good organisational skills and demonstrate excellent attention to detail