Airside Services Supervisor

Dev; Belfast City District; On-site; GBP 28,000 - 34,000; Full time

Job summary

Colten Care is seeking an Airside Supervisor to oversee safe airside operations and lead front-line team members. The role includes coordinating activities across the bag hall, aircraft loading/unloading, appearance, and service dispatch, while ensuring shifts run smoothly and targets are met.

The successful candidate will motivate and guide staff to deliver high performance in line with Swissport procedures and brand values, maintaining safety, security, and quality standards on every shift.

Qualifications

• Ability to lead a frontline team with clear, decisive guidance.
• Strong focus on health, safety and security standards.
• Excellent communication skills to coordinate across shifts and with airport authorities.
• Capacity to monitor resources and manage overtime effectively.
• Proactive in coaching and developing staff for improved performance.

Responsibilities

• Lead by example to deliver safe, on-time departures for clients.
• Monitor resources and control overtime payments.
• Identify training needs and train/coach team as required.
• Provide feedback to staff and manage performance.
• Ensure compliance with SOPs, policies, and regulatory standards.
• Coordinate equipment care and daily station communications.

Skills

Leadership

Team management

Safety compliance

Operational coordination

Job description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Colten Care

Job Description

Pay: £15.87 per hour - which equates to a full-time salary of £30,939.05 p.a

ROLE SUMMARY

TheAirside Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members. You will be responsible for coordinating a variety of factors, across several areas of the Airside team, including, bag hall, aircraft loading and unloading, aircraft appearance, toilet and water and dispatch services. You will be responsible across several duties whilst on shift from allocating team members on shift, overseeing the safe on time departure of aircraft and holding team members accountable for their actions. You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delivery in line with Swissport procedures, policies and brand values.

JOB RESPONSIBILITIES

• Lead by example in order to ensure we deliver safe on time departures to all our clients.
• Ensure available resources are used to the optimum level (monitor and control overtime payments).
• Support and identify training needs and where required train, coach and mentor the team.
• Create & maintain a progressive, open feedback culture by managing the performance of employees.
• Ensure the strict implementation of the Airside Services budget such as overtime spend and sickness policy.
• Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Ensure all safety and security processes and procedures are always complied with.
• Ensure Compliance with all Uniform & PPE Requirements.
• Hold Team Briefings.
• Conduct and provide team feedback as and when needed.
• Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities.
• Coordinate return to work paperwork for sick team members.
• Conduct and complete QHSE inspections and audits as required.
• Effectively work with station managers to support the reduction of attrition in the workplace
• Be responsible for the care and day to day coordination of equipment.
• Ensure good daily communication with the airport authorities and to achieve our airport AOL goals.
• Ensure stock control and management, (airline supplies materials, cleaning stock, perishable items)
• Handling/control and storage of chemicals and liquids, if applicable.
• Handling of Bio-Hazard waste and food waste. Disposal of waste refuse if applicable.
• Water sanitisation checks and approvals. With records kept on station, if applicable.
• Quality checks & aircraft appearance sign off’s and audits
• Complete other duties as assigned

LEADERSHIP QUALITIES

• To provide professional day to day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
• Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year.
• To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day to day performance and behaviour.
• To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs.
• To take a pro-active approach to support the operation to best effect in all cases.
• To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
• Communicate and collaborate to engage others.
• Create transparency to drive results.

KEY PERFORMANCE INDICATORS

• Health and Safety
• Airline KPI’s
• Safe and on time performance
• Baggage Delivery times
• Roster vs Timesheet allowance (breaks and team members leaving on time)
• Aircraft and Equipment Damage

ESSENTIAL SKILLS

• You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
• Can communicate clearly with your people to help them understand SwissportWestern Europedirection.
• Be able to build positive and trusting relationships.
• Be open to different opinions and seek acollaborativeapproach.
• Embrace an ideas culture to enable teams to create an agile edge.
• Promoteflexibilit