Duty Manager - Birmingham

Places Leisure; Birmingham; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Health & fitness membership

Bonus scheme

Flexible working

Annual leave options

Pension scheme

Healthcare cashback

Centre discounts

Extra perks

Job summary

Places Leisure in the UK is seeking a proactive Duty Manager to lead a large team, recruit and train staff, handle customer concerns, drive memberships, and prepare reports while representing Places Leisure at all times.

You will work flexibly, including evenings, weekends and public holidays, with duties across day-to-day centre operations. First aid certification is preferred, with NPLQ and Pool Plant Operator qualifications highly regarded.

Qualifications

• Strong leadership and people-management skills.
• Excellent customer service and communication abilities.
• Experience in supervising/leading teams in leisure facilities is desirable.
• First aid experience and relevant qualifications are advantageous.

Responsibilities

• Manage, recruit and train staff; lead a large team.
• Handle customer concerns and drive up memberships.
• Prepare reports and attend meetings; represent Places Leisure.
• Ensure efficient day-to-day running of the centre; work flexible shifts.

Skills

Leadership

Customer service

Staff training

Shift management

Job description

This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. It is essential that you hold a NPLQ qualification and Pool Plant Operator qualification.

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs - up to 500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.