Duty Manager

MAG (Airports Group); West of England; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Employee rewards portal discounts

24hour Employee Assistance Programme

Pension scheme doubling contribution

Career development opportunities – UKs

Airside shopping perks

Meals on duty

Job summary

MAG (Airports Group) is seeking a dynamic Lounge & F&B Operations Manager to oversee day-to-day duties, staff, and compliance at the airport lounges. You will lead on-site teams, drive service standards, and manage budgets and procurement in alignment with MAG policy.

The role requires proven hospitality experience, strong leadership, and a focus on safety and hygiene, with the ability to create a high-performing team in a fast-paced environment.

Qualifications

• Solid background in hospitality with proven track record.
• Experience managing catering teams, in-house or via providers.
• Experience in budgeting, prioritising spend and improving cost efficiency.
• Computer literacy in Microsoft Office and basic systems.
• Strong leadership, motivation, and fair performance discussions.

Responsibilities

• Act as on-site senior manager for lounge operations and resolve complaints.
• Ensure food hygiene standards are implemented and maintained.
• Manage staffing, rotations, dining areas, and daily banking activities.
• Oversee stock ordering, invoicing, and delivery records per MAG policy.
• Ensure compliance with Health & Safety, food hygiene, and alcohol serving rules.
• Assist in staff rotas, timesheets, and absence management.
• Address other reasonable requests from management.

Skills

Hospitality management

Budget management

Staff rostering

Food safety

Health & safety

Leadership

Microsoft Office

Tools

MS Office

Job description

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Why CAVU?

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903, Proof65 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition. More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU

The role

To manage the operational delivery of our business units to ensure they achieve the highest professional standards, culinary excellence and comply with all legislative requirements including compliance with health and safety legislation, food hygiene legislation and the service of alcohol. Responsible for the Lounges and/or F&B units’ day to day operations; supporting the achievement of budget targets by effectively performance managing the on-shift team and direct line management of assigned colleagues.

Duties will include:

• Being the point of escalation, as the senior manager on site, for any complaints within the lounge.
• Responsible for ensuring the requirements for food hygiene are implemented and instilled in the team.
• Responsible for all operational requirements including, (but not exhaustive), appropriate staffing levels against business volume, deployment of team members, appropriate rotation of staff to ensure skill maintenance, table/customer planning, reception processes, daily banking including investigations following discrepancies.
• Working with the Kitchen Manager and responsible for efficient stock ordering, stock control, invoicing and ensuring receipt of deliveries are managed and recorded daily in line with MAG policy.
• Accountable for the legislative requirements of the lounge/F&B area, including Health & Safety, food hygiene and serving of alcohol.
• Responsible for the correct handling of waste in line with Lounge and airport requirements.
• To assist with the preparing of staff rotas, timesheets and absence administration.
• Responsible for any other reasonable requests as designated by management.

What will make you successful in the role?

• A solid background in the hospitality sector, with a proven track record
• Experience of managing catering teams either in house or via contracted providers
• Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies
• Computer literacy on mainstream PC applications including Microsoft office
• Ability to lead, inspire and motivate a diverse team with fairness and empathy, having courageous performance discussions as appropriate
• Able to create a culture of results within a high pressured environment through a strong team spirit & is highly organised in working style, prioritising, scheduling and delegating with skill
• Takes ownership, is committed to achieving growth by creating a culture of innovation commitment and engagement
• Food Hygiene level 3 or above would be an advantage
• Know the key principles of risk assessment and how to identify, plan for and minimise risks to the service and operation.

Benefits

• Access to our employee rewards portal with discounts and savings
• 24hour Employee Assistance Programme
• Pension scheme which doubles your contribution
• Fantastic career development opportunities – We are the UK’s largest Airport Operator!
• Tax free Airside shopping in our departure lounge
• Meals on duty

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base that we serve. We’re proudly part of MAG and together we’re on a mission to be number one in our industries, and that takes talent in all its forms. With so many exciting roles across businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you, even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a UK Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG and CAVU, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.