Host

MAG; West of England; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Rewards portal

EAP

Pension scheme

Career development

Airside shopping

Meals on duty

Free shuttle

Job summary

MAG is recruiting Hospitality Hosts for our airport lounges at Bristol Airport. You will welcome passengers, ensure exceptional service, and maintain a clean, well-stocked, compliant lounge environment.

Role offers permanent and temporary contracts until 31 October 2025 with full-time and part-time options. Expect shifts from early mornings to evenings, seven days a week, at £13.45 per hour plus benefits.

Qualifications

• Solid background in customer service, hospitality or retail.
• First-class customer service mindset.
• Numerical and analytical skills.
• Computer literacy including Microsoft Office.
• Ability to work independently and build relationships internally and externally.
• Willing to work flexible shifts.

Responsibilities

• Provide a meet and greet service to lounge users with world-class customer care.
• Maintain lounge facilities to high standards and perform daily checks.
• Keep accurate records of bookings and accept payments for direct bookings.
• Prepare and serve beverages according to product directions and licenses.
• Assist with back of house duties, restocking, and keeping areas clean.
• Manage stock levels and rotate stock; assist with hygiene and waste disposal.

Skills

Customer service

Hospitality

Retail experience

Team player

Numerical skills

Microsoft Office

Tools

POS systems

Cash handling

Database software

Job description

Summary

• Hospitality Host
• Based at Bristol Airport
• Permanent & Temporary contract until 31st October 2025
• Full-time & Part time available
• Salary £13.45 per hour

Why MAG?

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, 'Ceiling and Visibility Unlimited', which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU

The role

We are currently recruiting for Hospitality Hosts to join our Airport Hospitality Team. Our award-winning airport lounges offer an unrivalled passenger experience and are ranked as the number one common-use lounge in the US across TripAdvisor, Google, Yelp! and Facebook reviews.

Principal Accountabilities

• Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service
• Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check. Deal with and report on any discrepancies, together with recommendations for solution.
• Ensure accurate records are maintained of all Lounge customers including. Maintain the database of all bookings.
• Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
• Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
• Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service, and guest areas.
• Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
• To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
• Provide assisted service to guests during their stay with business services. Perform 'back of house' duties when catering staff members are not present or are busy. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy.

What will make you successful in the role?

We are looking for someone who has/is:

• A solid background in general customer service, hospitality or retail
• A team player with an absolute first-class approach to customer service
• Numerical and analytical skills
• Computer literate on mainstream PC applications including Microsoft office
• Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
• Willing to work on a flexible basis

Please note you must be a minimum of 18 years old to comply with our alcohol service policy.

You will be required to work a range of shifts. Early shifts can start as early as 3am and late shifts finishing as late as 8pm. Our Lounges are open 7 days a week.

Benefits

• As a CAVU employee you will have access to some great benefits including:
• Access to our employee rewards portal with discounts and savings
• 24hour Employee Assistance Programme
• MAG Pension scheme which doubles your contribution
• Fantastic career development opportunities - We are the UK's largest Airport Operator!
• Tax free Airside shopping in our departure lounge
• Meals on duty
• Free shuttle bus (A1 Flyer) from the city centre to the airport

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing [e-mail]

Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity