Duty Manager

Places for People; Tooting; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Health membership

Bonus scheme

Flexible working

Additional annual leave

Learning & development

Pension scheme

Healthcare cashback

Discounts on activities

Staff perks

Job summary

Places for People Group is seeking a proactive Duty Manager to lead a large team at our leisure centre. You will recruit, train and support staff, handle customer concerns and drive membership growth, while ensuring efficient daily operations.

The role requires leadership, exceptional customer service, and an NPLQ qualification; first aid experience is a plus. Shifts include evenings, weekends and public holidays.

Qualifications

• Experience supervising/mentoring staff in a leisure facility.
• Strong customer service and leadership skills.
• Registered first aider and relevant first-aid experience.
• NPLQ qualification is essential.

Responsibilities

• Manage, recruit and train staff to ensure smooth operation of the centre.
• Address and resolve customer concerns and feedback.
• Drive membership growth and attendance.
• Prepare reports and attend meetings.
• Lead a large team and oversee day-to-day centre activities.

Skills

Supervisory experience

Customer service

Leadership

First aid experience

Education

NPLQ qualification

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.

You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

For more information please download our job profile available on our website.

More about you

With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills.

It is essential that you hold a NPLQ qualification.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.