Duty Manager

Mitchells & Butlers PLC; Tettenhall Wood; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible shifts

Staff discounts across brands

Wagestream access

Gym membership discounts

Pension

25 days paid holiday

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC's Ember Inns brand is hiring a Duty Manager at Westacres. You’ll work with the General Manager to lead the team and oversee all areas of the business, ensuring guests have a memorable experience.

You’ll train and inspire your team, set the standard for service, and drive towards business targets while maintaining a welcoming, community-focused pub environment.

Qualifications

• Hospitality management or supervisory experience.
• Strong guest service orientation.
• People leadership and team motivation.
• Operational planning and multitasking.

Responsibilities

• Assist the General Manager in day-to-day operations.
• Train and inspire the team to deliver food, drink and service to a high standard.
• Be a role model and guide development within the team.
• Ensure guests are cared for, providing a welcoming host experience.
• Strive towards and achieve business targets.
• Support a welcoming community-focused pub environment for Ember Inns Westacres.

Job description

Pay:

Meets national minimum wage, Competitive Salary

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

18/11/2026

About this job

We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Duty Manager at the Westacres, you’ll work alongside the General Manager to lead your team to success.

You’ll oversee all areas of the business, making sure provide guests with an experience that keeps them coming back for more.

Join us at Ember Inns, a local to be proud of.

Think, traditional pub grub, roaring fires and real ales set at the heart of the community.

If you want to be part of the Inn crowd, we want to hear from you.

WHAT’S IN IT FOR ME?

Flexible shifts

• to fit around the other important things in life.

A massive 33% discount across all our brands.

Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered. 20% discount across all off our brands for up to 5 friends and family.

Wagestream

• a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.

Discounts on gym memberships.

Team Socials

On top of this, we offer a pension; 25 days paid holiday; high-street shopping discounts; and we even give you free shares!

There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING?

AS DUTY MANAGER YOU’LL… Use your management experience to be an assistant to the General Manager in the day to day running of the business.

Train and inspire your team to deliver food, drink, and service to be proud of.

Be the role model and guide development within your team.

Ensure our guests are cared for, being the host to life’s memorable moments.

Strive towards and achieve business targets.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team.

Join us and help us make every guest feel truly welcome.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).