Shift Supervisor

Mitchells & Butlers PLC; Tettenhall Wood; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Wagestream access

Free employee helpline

Job summary

Mitchells & Butlers PLC is hiring a Shift Supervisor at Ember Inns in the Westacres site. You’ll welcome guests, lead a team, train staff and uphold high standards of cleanliness and safety to keep guests returning for more.

The role focuses on delivering great service, managing shifts, and contributing to a friendly, community pub experience with flexible, customer-friendly operations.

Qualifications

• Experience in hospitality or front-of-house supervisory role is preferred.
• Strong customer-service mindset with a focus on guest satisfaction.

Responsibilities

• Be part of the day-to-day running of the site: host, serve guests and confidently lead your team.
• Act as a shift leader and role model, helping with training and development of the team.
• Maintain high standards of cleanliness and safety across the venue.
• Contribute to a welcoming, friendly atmosphere and ensure guests feel valued.
• Support the Mitchells & Butlers brand experience across Ember Inns.

Skills

Guest service

Team leadership

Training

Job description

Pay:

Meets national minimum wage, Competitive Salary

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

18/11/2026

About this job

No CV to hand?

No problem!

We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Shift Supervisor at the Westacres, you'll give a warm welcome to everyone who visits.

With a passion for great service and training great people, you'll lead a team that keeps our guests coming back for more.

Join us at Ember Inns, a local to be proud of.

Think, traditional pub grub, roaring fires and real ales set at the heart of the community.

If you want to be part of the Inn crowd, we want to hear from you.

WHAT'S IN IT FOR ME? Flexible shifts

• to fit around you.

You'll love it even more with a massive 33% discount across all our brands.

Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered. 20% discount off all of our brands for friends and family.

Wagestream

• a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.

Never a dull moment

• fun, laughs and lifelong friends!

Team Socials

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares!

There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU'LL... Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team Be a shift leader Be a role model for your teams, helping with their training Maintain high standards of cleanliness and safety At M&B, we want people to be supported, valued, able to be themselves and work in a great team.

Join us and help us make every guest feel truly welcome.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).