Duty Manager

Northyorks; Tadcaster; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday (pro-rata) + publichol

Salary sacrifice

Employee cash back

Learning, development & career growth

Health Assured

Job summary

Northyorks is seeking a proactive Duty Manager to oversee the smooth operation of Tadcaster and Selby Leisure and Wellbeing Hub sites. You will lead daily operations, ensure safety, service quality, and financial processes while supporting cross-site duties.

The role develops leadership skills in leisure operations, pool plant management, and driving commercial success within a growing service. A flexible schedule is required, including weekends and evenings.

Qualifications

• Flexible approach to working hours, including weekends and evenings.
• Awareness of safeguarding children and vulnerable adults.
• Awareness of health and safety practices.
• Previous experience in the leisure industry (including health and safety management) is desirable but not essential, ideally covering both wet and dry facilities.
• A qualification relevant to the leisure industry or equivalent experience.
• Recognised Pool Lifeguard Qualification (e.g. RLSS)
• First Aid at Work Certificate
• Trainer Assessor qualification to deliver lifeguard staff training is desirable but not essential.

Responsibilities

• Leading the day to day delivery of leisure centre operations, ensuring a safe, welcoming and well managed environment
• Prioritising health and safety at all times, working in line with established policies, procedures and industry standards
• Driving commercial success by supporting income generating activities and delivering a high quality, value for money service
• Taking operational supervisory responsibility, including managing daily pool plant filtration and chemical treatment systems to ensure compliance, efficiency and smooth running within budget
• Upholding consistently high standards of cleanliness, customer service and operational excellence
• Responding promptly to building or equipment issues and leading initial emergency responses according to established procedures
• Completing daily cash handling and financial reconciliation duties with a high level of accuracy and responsibility
• Deping across other operational roles as required to support the wider team
• Providing operational resilience by working across both the Selby and Tadcaster sites on a scheduled rota basis

Skills

Leadership

Health and safety

Customer service

Cash handling

Emergency response

Education

A qualification relevant to the leisure industry

First Aid at Work Certificate

Trainer Assessor qualification

Job description

We are looking for a proactive and confident Duty Manager to play a key role in the smooth, safe and successful operation of our Leisure Centres. If you’re motivated, people‑focused and ready to take the next step in your leisure career, this is a role where you can thrive, grow and make a real impact.

Our Service

We are here to inspire health and happiness through participation in activities that encourage people to be active, creative and healthy. Tadcaster Leisure and Wellbeing Hub has all the facilities you need to do just that, with a sports hall, gym and studios. We are a friendly team, with a well‑equipped site and a strong reputation for quality and customer care. As a Duty Manager, you’ll enjoy a varied role where no two days are the same.

This role is based at Tadcaster Leisure and Wellbeing Hub; however, all Duty Managers are required to work at least one shift per week at Selby Leisure and Wellbeing Hub. Cross‑site working is an essential part of the role, so applicants must be able to travel independently to both locations.

The Role

You’ll have the opportunity to develop your leadership skills, build technical expertise in leisure operations and pool plant management, and contribute directly to the commercial success of a growing service.

If you’re motivated, people‑focused and ready to take the next step in your leisure career, this is a role where you can thrive, grow and make a real impact.

What You’ll Be Doing

• Leading the day to day delivery of leisure centre operations, ensuring a safe, welcoming and well managed environment
• Prioritising health and safety at all times, working in line with established policies, procedures and industry standards
• Driving commercial success by supporting income generating activities and delivering a high quality, value for money service
• Taking operational supervisory responsibility, including managing daily pool plant filtration and chemical treatment systems to ensure compliance, efficiency and smooth running within budget
• Upholding consistently high standards of cleanliness, customer service and operational excellence
• Responding promptly to building or equipment issues and leading initial emergency responses according to established procedures
• Completing daily cash handling and financial reconciliation duties with a high level of accuracy and responsibility
• Deputing occasionally across other operational roles as required to support the wider team
• Providing operational resilience by working across both the Selby and Tadcaster sites on a scheduled rota basis

What we need from you

• Flexible approach to working hours, including weekends and evenings
• Awareness of safeguarding children and vulnerable adults
• Awareness of health and safety practices
• Previous experience in the leisure industry (including health and safety management) is desirable but not essential, ideally covering both wet and dry facilities
• A qualification relevant to the leisure industry or equivalent experience
• Recognised Pool Lifeguard Qualification (e.g. RLSS)
• First Aid at Work Certificate
• Trainer Assessor qualification to deliver lifeguard staff training is desirable but not essential

This position is subject to a satisfactory enhanced DBS check

Working for us

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays
• Salary sacrifice, employee cash back and discounts schemes
• Learning, development and career advancement opportunities
• Health Assured – confidential help and support for your wellbeing

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.