Duty Manager - Full Time - Sandwich Leisure Centre

Freedom Leisure; Stone Cross; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company pension

Cycle-to-work scheme

Staff membership discount

Employee Assistance Programme

Financial advice

Incremental annual leave

Staff shop discounts

Training and development

Insurance and savings schemes

Job summary

Freedom Leisure is hiring a Duty Manager to join our Centre Management Team at 37 hours per week, across a rota basis. You will lead and develop a motivated staff team, supervise day-to-day running of the leisure centre, and contribute to delivering excellent customer experiences while supporting budget awareness.

We offer a comprehensive benefits package including a pension, staff membership discounts, an Employee Assistance Programme, and funded training and development to help you progress in

Qualifications

• A passion for the industry demonstrated through continuous professional development.
• Experience of problem solving, customer service and staff management.
• Experience working in a Duty Management or similar role.
• Able to work flexibly with a level of autonomy and decision making confidence.
• Able to think on your feet and respond to variable demands.
• Enhanced DBS check.

Responsibilities

• To actively manage and develop and motivate a team of operational staff.
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard.
• To contribute to and understand the business and budgetary performance of the centre.
• To be a proactive member of the leisure centre team.

Skills

Team management

Customer service

Problem solving

Autonomy

Decision making

Job description

Join the Energy at Freedom Leisure - Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it's our people who make the difference. As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We're proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

Our Centre Management Team help to provide the services and activities that have a hugely positive impact in our local communities. To achieve this we are recruiting Duty Managers on a full-time basis to work at our Centre. As an integral part of the site team your work will support the delivery a huge variety of services and ensure our customers receive an excellent experience at our centre. The role will be busy and varied, no two days will be the same. You will have a good level of autonomy and we'll be interested in your ideas and suggestions. You will be involved in managing a motivated staff team, organising events and activities, helping customers, making plans for the centre and contributing to genuinely improving peoples' lives through leisure. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date.

Hours: 37 hours per week, Monday to Sunday (rota basis)

Responsibilities

• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team

Requirements

• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands
• Enhanced DBS check

Benefits

• Company pension
• Cycle-to-work and car leasing tax-efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing Date: 23rd October 2026

Salary: Up to £26,236 per annum

We welcome applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.