Duty Manager

Iceland; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

Iceland is seeking a committed and passionate Duty Manager to enhance the customer experience and foster team development. This role includes key responsibilities such as managing shifts, delivering on customer service standards, and supporting team members. The position offers a supportive work environment and opportunities for career progression, including various employee benefits such as discounts and holiday entitlement.

Benefits

15% discount at all Iceland and The Food Warehouse stores

28 days holiday (including Bank Holidays)

Christmas vouchers, increasing with length of service

Refer a Friend scheme

Christmas savings schemes

Long service awards

Option to join a healthcare plan

Grocery Aid for free, confidential support

Clear career progression opportunities

A supportive and inclusive work environment

Qualifications

• Experience in retail management or supervisory roles preferred.
• Ability to plan and organize shifts effectively.
• Strong communication skills to ensure tasks are completed correctly.

Responsibilities

• Deliver great availability and drive sales.
• Create an inclusive culture and support team development.
• Implement cash handling and security processes.

Skills

Communication

Teamwork

Leadership

Organizational Skills

Customer Service

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager, you will work as a Retail Assistant and receive a £2 per hour supplement for managing shifts.

Key responsibilities include:

1. Have a clear focus on delivering great availability for your customers.
2. Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
3. Deliver on all agreed actions set for you by your line manager.
4. Proactively support and work with the Talking Shop Rep in your store.
5. Play a part in creating an inclusive culture where everyone can be their best.
6. Take a proactive approach to personal development and share your knowledge to support up-skilling the team.

Doing the right processes and doing them right:

1. Complete actions set by your line manager following daily floor walks, focusing on customer experience.
2. Maintain a positive approach to service, both in-store and at the doorstep, aiming to be the best place to shop.
3. Follow and implement all cash handling and security policies & processes.
4. Contribute to providing the best digital service by implementing all “One Best Way” processes.

Leadership:

Your leadership approach should be at the heart of everything you do to motivate your team and serve customers:

1. Be approachable and love your customers.
2. Show respect and look after your team.
3. Work enthusiastically and foster teamwork.
4. Hate waste and take action to minimize it.
5. Be considerate of the business and your colleagues.

Required skills & experience:

1. Experience in retail management or supervisory roles is preferred but not essential.
2. Communicate effectively with colleagues to ensure tasks are completed correctly the first time.
3. Plan and organize shifts, utilizing every team member.
4. Provide balanced feedback to improve team performance.
5. Lead by example, being hands-on during shifts to ensure store excellence.

What We Offer:

• 15% discount at all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers, increasing with length of service.
• Refer a Friend scheme.
• Christmas savings schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free, confidential support.
• Clear career progression opportunities.
• A supportive and inclusive work environment.

Apply now to start your Iceland journey!

Additional Information: Mixed shifts including weekends, with opening shifts starting at 4:30am and late shifts until 9pm.