Duty Manager

Aramark Ltd; Poole; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension contributions

PerkBox discounts

Cycle to Work scheme

Extra holidays option

Employee recognition program

Life Assurance

Virtual GP

Online learning platform

Wellbeing initiatives

Job summary

Aramark Ltd at RNLI College is seeking a full-time Duty Manager to lead a dedicated hospitality team in a purpose-built environment. You’ll supervise front-of-house service, manage shifts, training, and compliance, and ensure exceptional guest experiences across the operation.

You’ll work 40 hours per week on straight shifts, including some weekends and bank holidays, with a competitive salary and employer benefits. A true leader with a passion for hospitality will thrive here.

Qualifications

• Experience leading within hospitality or food & beverage operations.
• Proven ability to manage front-of-house teams and guest service.
• Track record of staff training and development in a busy environment.
• Strong organisational and decision-making skills under pressure.
• Commitment to high customer service standards and safety/compliance.

Responsibilities

• Welcoming guests and overseeing day-to-day food and beverage service
• Ensuring all departments run efficiently and smoothly
• Leading the front-of-house team, including recruitment, training, and ongoing support
• Managing systems such as tills and ResDiary, as well as stock and compliance records
• Working with the Duty Manager team to navigate change and support staff
• Acting as a point of reference for customer service, safety, and compliance

Skills

Leadership

Customer service

Hospitality

Decision making

Flexibility

Attention to detail

Coaching/mentoring

RNLI mission alignment

Tools

Till systems

ResDiary

Job description

Hours: 40 hours per week, straight shifts (no split shifts) Are you ready to lead with purpose in a truly unique environment? Join Aramark at RNLI College and be part of a passionate team that supports the lifesaving work of the RNLI. We're looking for a full-time, permanent Duty Manager to help us deliver outstanding service while making a real difference every day.

Your Role

You'll work a mix of early, middle, and late shifts (starting between 7am and finishing up to midnight), across 5 days per week, including some weekends and Bank Holidays. All shifts are straight 8 hours with a half-hour break - no split shifts.

Key Responsibilities

• Welcoming guests and overseeing day-to-day food and beverage service
• Ensuring all departments run efficiently and smoothly
• Leading the front-of-house team, including recruitment, training, and ongoing support
• Managing systems such as tills and ResDiary, as well as stock and compliance records
• Working with the Duty Manager team to navigate change and support staff
• Acting as a point of reference for customer service, safety, and compliance

Qualities we are looking for

• A passion for great food and hospitality
• A natural leader who inspires and empowers their team
• A commitment to exceeding customer expectations
• Strong commercial awareness and decision‑making skills
• Flexibility to adapt to the needs of a busy operation
• Exceptional attention to detail and high standards
• A desire to mentor, coach and develop team members
• A genuine connection to the RNLI's mission - and pride in being part of something meaningful

What We Offer

• A permanent role with a competitive salary of £28,917.34
• Great work‑life balance - 40 hours per week on straight shifts
• Opportunities for career development and internal progression
• The chance to work in a meaningful setting, supporting the incredible mission of the RNLI
• Large company benefits through Aramark

And There's More

Enjoy access to a wide range of benefits, including:

• Generous holiday allowance
• Pension contributions
• Multiple discounts via PerkBox (over 850 high‑street retailers)
• Cycle to Work scheme
• Option to buy additional holiday
• Monthly recognition through our Employee of the Month scheme
• Life Assurance for all employees
• Virtual GP service for you and your household
• Access to our online learning platform for continued professional development
• Regular wellbeing and recognition initiatives