Duty Manager

Serco; Oxford; On-site; GBP 28,000 - 30,000; Full time

Job summary

Join Serco as a Duty Manager at the Oxford Community Leisure Trust, responsible for leading operations across multiple leisure facilities. This role focuses on providing a safe, welcoming environment for customers while managing a team of lifeguards and ensuring high service standards. You'll benefit from competitive pay, excellent training opportunities, and additional perks such as free gym membership.

Benefits

Free gym membership

Heavily discounted use of classes and facilities

6% employer matched pension contribution

21 days annual leave + bank holidays

Life assurance up to 2x base salary

Employee assistance programme

Qualifications

• Prior experience in customer-facing roles, preferably in leisure.
• Confidence in managing teams and operations.
• Desire to deliver high service standards.

Responsibilities

• Lead and manage the day-to-day operations of the leisure facility.
• Ensure safety and high-quality service for all activities.
• Support and develop the team of lifeguards and supervisors.

Skills

Customer Service

Team Management

Operational Management

Communication

Education

National Pool Lifeguard Certificate (NPLQ)

Pool Plant Operators’ Certificate

First Aid at Work Certificate

Job description

Select how often (in days) to receive an alert:

Location:Oxford OX3 8GA (Must be willing to work at all 5 of our leisure centre's)

Working Hours:20 - 40 hours per week to cover a mixture of early, late and weekend shifts

Salary:£14.16 per hour + Excellent benefits

Here at Oxford Community Leisure trust and our partner Serco Leisure Operating Ltd our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join the centre.

This position will involve doing shifts across all our leisure centre's below as and when required.

Barton, Leys, Hinksey, Ice Rink and Ferry.

As the Duty Manager, the purpose of your role will be to lead, manageand be responsible for the day to day operation of the facilities in and around the leisure centre site, working within a demanding commercial environment, ensuring all activities are delivered to a high standard with safety the first priority.

You will support, manage, and develop our team of lifeguards and supervisors across the site and build and maintain positive relationships with onsite partners, guests, and neighbours in making sure that our customers receive a positive memorable experience.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership and various discounts.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

What you’ll need to do the role

The successful candidate will be a passionate and enthusiastic individual who like the members of our team have pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence of working face to face with customers, preferably in the Leisure industry and ideally operational management experience.

It is desirable that you hold a National Pool Lifeguard certificate (NPLQ) and desirable that you hold a Pool plant operators’ certificate and first aid at work certificate.

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer

Free membership at the Centre plus heavily discounted use of classes and facilities

Free safeguarding training and DBS check

Excellent Development and Training Opportunities

6% employer matched pension contribution

21days annual leave + bank holidays

Life assurance up to 2x base salary

Simply health cash plan

Anytime health line

Employee assistance programme

Benefits portal offering discounts on eating out, travel, shopping and entertainment

A safe and supportive culture

A chance to make a positive difference to the community

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.