Duty Manager

Ego; Ledston; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Flexible shifts

Staff discounts

Wagestream

Gym discounts

Team socials

Pension

25 days holiday

Free shares

Job summary

Ego is seeking a Duty Manager to work with the General Manager and lead a team in delivering exceptional hospitality. You’ll oversee daily operations, ensure guests receive top-notch service, and mentor staff to uphold Ego’s standards across a vibrant venue.

Join a brand known for its lively culture, career growth, and guest-focused experience. This role emphasizes leadership, operational excellence, and delivering memorable moments for every guest.

Qualifications

• Experience managing a team in a hospitality setting.
• Ability to train and inspire staff to deliver quality service.
• Strong guest-focused approach and hosting skills.

Responsibilities

• Assist the General Manager in day-to-day operations.
• Train and inspire the team to deliver food, drink and service to a high standard.
• Be a role model and guide development within the team.
• Ensure guests are cared for and hosted for memorable experiences.
• Drive toward business targets.

Skills

Team management

Guest service

Staff training

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Duty Manager at EGO - Shadwell, you’ll work alongside the General Manager to lead your team to success. You’ll oversee all areas of the business, making sure provide guests with an experience that keeps them coming back for more. Join us at Ego, a family of Premium Pubs & Restaurants as unique as our locations from city centre to community pub we are full of character. Our menu is inspired by the Mediterranean, taking our guests across the continent. If you appreciate our individual character and style, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 25 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS DUTY MANAGER YOU’LL…

• Use your management experience to be an assistant to the General Manager in the day to day running of the business.
• Train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Ensure our guests are cared for, being the host to life’s memorable moments.
• Strive towards and achieve business targets.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.