Duty Manager

Surety Hospitality; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Code Hospitality subscription

Perks and Discounts platform

Health Care plan

Birthdays off

Free Health Assured EAP membership (c/

Job summary

Surety Hospitality is seeking an Assistant Floor Supervisor to lead FOH teams on peak shifts in our Greater London venue. You will ensure guest experiences are memorable, delegate roles, and maintain service standards with pace, cleanliness, and energy.

You will onboard and train new team members, deliver pre-shift briefings, and act as the link between floor, kitchen, and bar. The role rewards high energy, strong communication, and ownership in a busy hospitality environment.

Qualifications

• Experience in a team leader or floor supervisor role within hospitality.
• Highly organised and thrives in fast-paced environments.
• Excellent communicator and natural motivator.
• Strong delegator who leads by example.
• Confident in coaching and giving feedback to others.
• High energy, ambitious, and ready to take ownership.
• Understands and delivers on guest expectations and team dynamics.
• Calm under pressure, solutions-focused, and positive in all interactions.

Responsibilities

• Lead floor service during peak shifts with a calm, organised presence
• Manage and motivate FOH teams to deliver exceptional guest experiences
• Delegate clearly and fairly, ensuring all roles are covered and focused
• Drive standards in service, pace, cleanliness, and energy on the floor
• Support onboarding and training of new FOH team members
• Deliver pre-shift briefings and post-shift feedback; handle guest feedback professionally
• Act as the link between the floor, kitchen, and bar during service
• Maintain awareness of bookings, timing, and flow across the venue
• Take initiative to resolve operational problems quickly

Skills

Team leadership

Hospitality experience

Excellent communicator

Delegation

Coaching and feedback

High energy

Guest expectations

Calm under pressure

Job description

e can grow into:

• Assistant General Manager (AGM)
• General Manager
• Multi-Site Operations

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Lead floor service during peak shifts with a calm, organised presence
• Manage and motivate FOH teams to deliver exceptional guest experiences
• Delegate clearly and fairly, ensuring all roles are covered and focused
• Drive standards in service, pace, cleanliness, and energy on the floor
• Support onboarding and training of new FOH team members
• Deliver pre-shift briefings and post-shift feedbackHandle guest feedback with professionalism and positivity
• Act as the link between the floor, kitchen, and bar during service
• Maintain awareness of bookings, timing, and flow across the venue
• Take initiative when operational problems arise and solve them quickly

Skills, Knowledge and Expertise

• Experience in a team leader or floor supervisor role within hospitality
• Highly organised and thrives in fast-paced environments
• Excellent communicator and natural motivator
• Strong delegator who leads by example
• Confident in coaching and giving feedback to others
• High energy, ambitious, and ready to take ownership
• Understands and delivers on guest expectations and team dynamics
• Calm under pressure, solutions-focused, and positive in all interactions

Benefits

• Code Hospitality subscription
• Perks and Discounts platform
• Health Care plan
• Birthdays off
• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Salary Sacrifice Scheme