Duty Manager

ArtsHub Australia Pty; Greater London; Hybrid; GBP 17,000 - 22,000; Part time

Job summary

Two Temple Place is seeking three Duty Managers to support the public opening of the Gathering Rest exhibition in London. You will supervise a team of Gallery Steward Volunteers, ensuring welcoming, safe and accessible operations Tuesday–Sunday, including evenings.

The role is fixed term, part-time (3-4 days one week, 4-5 days the next), January to April 2027, with duties spanning front-of-house and visitor services, coordination with the Culture & Community team, and occasional social media

Qualifications

• Experience in customer-facing roles.
• Able to work with a diverse range of people.
• Flexible hours including evenings and weekends.

Responsibilities

• Manage day-to-day running of the building and front-of-house during public opening hours.
• Deliver outstanding visitor service and provide information about the building and exhibition.
• Coordinate and support Gallery Steward volunteers to maintain high visitor service standards.
• Open and close the exhibition and public spaces; ensure safety and wellbeing of visitors and volunteers.
• Assist with shop, events, group visits and social media content.

Job description

Job Summary

Two Temple Place is looking for three enthusiastic and highly efficient Duty Managers to support the public opening of our next exhibition Gathering Rest.

Job Description

We are looking for three enthusiastic and highly efficient Duty Managers to support the public opening of our next exhibition Gathering Rest. Our Duty Managers will be people who love working with people, instinctively see what needs doing and get on with it enthusiastically, bringing a warm, positive approach that contributes to making Two Temple Place somewhere visitors and volunteers want to return to.

Duty Managers are key to the day-to-day running of Two Temple Place's next exhibition, providing hands-on, practical, front-of-house support across all aspects of our public operations, Tuesday to Sunday, including evenings. Working closely with our small Culture & Community team, they supervise a diverse group of over 180 Gallery Steward Volunteers and manage the exhibition spaces and facilities during public opening hours. They play an important role in ensuring that Two Temple Place is welcoming, inclusive, and accessible for everyone, and that operations run efficiently, professionally and safely.

Job Title: Duty Manager Number of Positions: 3 Reporting to: Visitor Services Coordinator Working closely with: Head of Culture & Community, Exhibition Coordinator, Community & Education Manager, and Family & Education Coordinator Location: Two Temple Place, London WC2R 3BD Contract: Fixed Term, part-time, 3-4 days (x2) and 4-5 days (x 1) Tuesday - Sunday including regular evening work. Employment Term: January - April 2027 Rate of Pay: London Living Wage

Job Requirements

Person specification:

Experience working with a wide variety of people and in a customer-facing role. An understanding of the importance of volunteers and of why people volunteer. Personable and friendly with a keen interest in working with the public. A passion for making museums, galleries and cultural sites welcoming and accessible to all. Hard working, with a self-motivated attitude. Shows initiative, and responds positively to instruction and guidance Highly organised, with a good eye for detail and accuracy. Willing and able to work flexible hours, including regular evenings and weekends. A sympathy for the charitable objectives of Two Temple Place and a commitment to equality of opportunity and diversity.

We are looking for someone at the beginning of their career who can demonstrate enthusiasm and initiative, but who may not yet have much experience in museums or galleries. We welcome applications from those who are under-represented in the cultural sector.

Job Responsibilities

(Summary – See Job Description for all Job Responsibilities) Manage the day-to-day running of the building and front-of-house team of Gallery Steward Volunteers during public opening hours, maintaining a visible presence in the building. Deliver outstanding visitor service through welcoming visitors, providing info about the building, the exhibition and our events programme, and empowering our volunteers to do the same. Coordinate, support and guide Gallery Steward volunteers, ensuring appropriate cover and a consistently high standard of visitor service. Open and close the exhibition and public spaces. Ensure the safety and wellbeing of visitors and volunteers, and the security of exhibition objects. Respond to health and safety issues. Resolve visitor issues. Support running of the shop, events, group visits and the creation of social media content.

Contact for more info: [e-mail]