Duty Manager

Stagecoach Bus; Andover; On-site; GBP 36,000 - 44,000; Full time

Job summary

Stagecoach Bus in Andover is seeking an experienced operational leader to manage and develop frontline teams, drive performance, and ensure safe, reliable service across the depot.

You will coach staff, implement development plans, handle employee relations, and collaborate with drivers, managers and local authorities to deliver an excellent customer experience. A strong focus on safety, compliance with Employment law, and proactive stakeholder engagement are essential.

Qualifications

• Experience in management or supervision within the transport sector is preferred.
• Strong computer skills and familiarity with office tools.
• Knowledge of Road Traffic Act and Employment legislation.
• Ability to lead and inspire teams to follow best practice.
• Good planning and prioritisation skills.
• Self-motivated with a positive approach to change.
• Excellent customer focus and service orientation.

Responsibilities

• Lead and develop frontline teams, fostering an inclusive environment.
• Oversee driver performance and implement development plans.
• Coach and train staff to ensure capability and success.
• Handle absence, grievances and disciplinary procedures fairly.
• Collaborate with drivers, managers and stakeholders to ensure a seamless customer experience.
• Ensure service reliability and depot operational efficiency.
• Engage with local authorities and other bodies to promote positive PR and opportunities.
• Maintain high safety standards and ensure everyone goes home safely.

Skills

Management experience

Computer skills

Employment law

Leadership

Road traffic law

Planning

Self-motivation

Customer focus

Job description

Salary

39,640.50

What you'll be doing:

• Leading & Developing Teams– Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognized for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training– Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.

Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges

External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximize business opportunities and promote positive public relations.

Safety - We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don't walk by when standards aren't met.

What you'll bring:

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation
• Excellent planning and prioritizing skills
• Self-motivated with a positive approach to change
• Excellent customer focus

Why join us?

You'll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

We offer a great benefits package including:

• Defined Contribution pension scheme
• 25 days holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities.

Location:

Stagecoach Andover Depot Livingstone Road, Walworth Ind Estate Andover SP10 5NS