Dutch speaking Customer Service Advisor (fixed-term)

TN United Kingdom; Slough; Hybrid; GBP 28,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen niederländischsprachigen Kundenserviceberater, der die Leidenschaft hat, LEGO-Fans weltweit zu unterstützen. In dieser spannenden Rolle werden Sie Teil eines dynamischen Teams, das über drei Millionen Anfragen jährlich bearbeitet. Sie werden geschult, um Kunden bei ihren Anliegen zu helfen, von Bauanleitungen bis hin zu seltenen Teilen. Mit einem hybriden Arbeitsmodell und attraktiven Vorteilen, einschließlich einer leistungsbasierten Bonusstruktur, bietet diese Position eine hervorragende Gelegenheit, in einem kreativen und unterstützenden Umfeld zu arbeiten. Wenn Sie eine Leidenschaft für Kundenservice und LEGO haben, freuen wir uns auf Ihre Bewerbung!

Benefits

Familienpflegeurlaub

Lebens- und Invaliditätsversicherung

Wellness-Ressourcen

Mitarbeiterrabatt auf LEGO-Produkte

Leistungsabhängige Boni

Qualifications

• Energische und empathische Personen, die fließend Englisch und Niederländisch sprechen.
• Fähigkeit, Kundenanfragen zu bearbeiten und Probleme zu lösen.

Responsibilities

• Kunden in Niederländisch und Englisch ansprechen und unterstützen.
• Aufbau von Beziehungen zu Kunden durch positive Interaktionen.

Skills

Fließendes Englisch

Fließendes Niederländisch

Kundenservice

CRM-Tools

Tools

CRM-Software

Job description

Social network you want to login/join with:

Dutch speaking Customer Service Advisor (fixed-term), Slough

Client:

The LEGO Group

Location:

Slough, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

7ee61a8f8c10

Job Views:

16

Posted:

01.05.2025

Expiry Date:

15.06.2025

Job Description:

Job Description

Could you help rebuild the LEGO Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh?

If you can stay cool when LEGO minifigures are losing their heads, then why not join our team?

If you think you can solve these problems and more, come and join the LEGO customer service team. We’re looking for energised and empathetic people who speak both English and Dutch fluently to join our growing team of advisors in Slough.

About the role

Our Consumer and Shopper Engagement Team handles over three million queries annually across five global contact centres, assisting LEGO fans worldwide. We respond to a wide range of topics, from building tips and advice on the latest sets to troubleshooting and locating rare parts, making every day different.

The starting salary is £28,000 per year plus benefits, including a performance-based/discretionary bonus of up to 10%. This role is fixed-term until the end of January 2025.

Full in-person training will be provided, including a 4-week induction and 2 weeks of on-the-job support. We embrace diversity and support our colleagues' varied life situations. As a Customer Service Advisor, you'll work at least 2 days in the office and have the option to work 3 days from home each week.

No relocation assistance is provided for this position.

Main responsibilities

• Respond to customers in Dutch and English (spoken and written).
• Engage with customers in a fun and positive manner to build lasting relationships.
• Assess and resolve brick-based issues confidently using CRM tools.
• Work various shifts and weekends to provide excellent service.
• Represent the LEGO brand with our unique tone of voice.
• Prioritize and multitask to meet customer expectations.

Our recruitment process begins with an online interview via HireVue. Successful candidates will be invited for an in-person final interview at our Slough office, where you'll also get a workplace tour.

Applications are reviewed continuously, but we reserve the right to amend or withdraw the job posting at any time, including before the closing date. We encourage interested candidates to apply promptly.

What’s in it for you?

Here’s what you can expect:

• Family Care Leave - Enhanced paid leave options for important life moments.
• Insurances – Life and disability insurance for peace of mind.
• Wellbeing - Resources and benefits supporting physical and mental health, community building, and creativity.
• Colleague Discount – Discount on LEGO products from day one.
• Bonus - Opportunities to earn bonuses based on performance.
• Workplace - Hybrid work model with an average of 3 days in the office per week; role details discussed during recruitment.

We value diversity and are committed to creating an inclusive environment where everyone feels safe and valued. We encourage applicants from all backgrounds to apply, even if they don’t meet 100% of the listed qualifications.

The LEGO Group is dedicated to Children’s Rights and Child Wellbeing globally. Positions involving high engagement with children require Child Safeguarding Background Screening.

Thank you for supporting our commitment to Children’s Rights.

Imagine building your dream career with us.