Dutch Speaking Customer Service Advisor

TN United Kingdom; City of Edinburgh; Hybrid; GBP 24,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen leidenschaftlichen und enthusiastischen Kundenserviceberater, der fließend Niederländisch spricht. In dieser spannenden Rolle in Edinburgh sind Sie für die Bereitstellung außergewöhnlicher Kundenbetreuung verantwortlich und helfen unseren Kunden, ihre Reiseanfragen zu lösen. Mit einem starken Fokus auf persönliche und berufliche Entwicklung bietet das Unternehmen eine Vielzahl von Vorteilen, darunter ein großzügiges Urlaubsangebot, Gesundheitspläne und monatliche Leistungsboni. Wenn Sie eine Karriere im Kundenservice anstreben und eine Leidenschaft für Reisen haben, ist dies die perfekte Gelegenheit für Sie!

Benefits

32 Tage Jahresurlaub

Gesundheitsplan inklusive Zahn- und Augenpflege

Mitarbeiterunterstützungsprogramme

Monatliche Leistungsboni

Karriereentwicklungsressourcen

Jährliche Reisegutschriften

Erweiterte Familienrichtlinien

Lebens- und Krankenversicherung

Rabattierter Parkausweis

Kostenloses Fitnessstudio

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice.
• Fließend in Niederländisch und Englisch, um Kunden effektiv zu unterstützen.

Responsibilities

• Bereitstellung von außergewöhnlichem Service über Anruf, Chat und E-Mail.
• Beantwortung von Reiseanfragen mit Empathie und Geduld.

Skills

Kundenservice-Erfahrung

Fließend in Niederländisch und Englisch

Effektive Kommunikationsfähigkeiten

Microsoft Office-Kenntnisse

Problemlösungsfähigkeiten

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Dutch Speaking Customer Service Advisor, Edinburgh

Client: Trip.com

Location: Edinburgh, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 9361199c44ab

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

We are seeking a passionate and enthusiastic Dutch Speaking Customer Service Advisor to join our team in Edinburgh. You will be customer-centric, have a passion for travel, and excel at building rapport quickly. Your role involves delivering exceptional customer service through various communication channels, resolving queries with empathy, and supporting our customers effectively.

Who we are

Founded in 1999, listed on NASDAQ in 2003 and HKEX in 2021, Ctrip, Skyscanner, and Qunar are part of our group. We operate four contact centres worldwide, providing 24/7 multilingual customer support, with over 30,000 employees across 30 countries, aiming to be the world's leading online travel brands.

What you will get in return

• 32 days annual leave
• Workplace health cash plan including dental, optical, physiotherapy
• Employee well-being and assistance programs, enhanced sick pay
• Monthly performance bonuses
• Career development resources
• Annual travel points
• Enhanced family policies
• Life and health insurance
• Discounted parking pass
• Birthday cake, free gym, hybrid working after probation, employee events, referral bonus scheme

Working hours and location

Normal hours are 37.5 per week, Monday to Sunday, with rotational shifts from 7am to 10pm. Dutch line hours are Monday to Friday, 8am to 4.30pm. Location: Lochrin Square, Fountainbridge, Edinburgh.

Salary

£24,000 per annum plus £1,000 language allowance.

Responsibilities

• Providing exceptional service via call, chat, email
• Responding to travel queries with empathy and patience
• Attending team meetings and staying updated on company policies
• Supporting ad hoc projects and assisting with English-speaking line when needed

Minimum requirements

• Customer service experience
• Fluent in Dutch and English
• Effective communication and Microsoft Office skills
• Proficient typing and computer literacy
• Calmness and problem-solving skills in challenging situations
• Enthusiasm and desire for continuous development

Preferred but not essential

• Contact centre experience
• Travel & Tourism industry experience

Why join us

We offer a platform for your growth and global impact within an inclusive culture that supports personal and career development. Define your own career journey with us!

Important notice

Please be cautious of recruitment fraud. Official communications will come from verified email addresses, and we do not charge fees during the hiring process. Report any suspicious contact immediately.