Dumfries and Galloway Mentor Services Coordinator

MCR Pathways; Dumfries; On-site; GBP 75,000 - 85,000; Full time

Benefits offered by this job

Annual leave 30 days

Additional days off around holidays

Birthday day off

Employee Assistance Programme

Life Assurance 4x salary

Job summary

MCR Pathways is seeking a Mentor Services Coordinator to support volunteer mentors in Dumfries and Galloway. You will be the first point of contact from enquiry through to mentor matching, ensuring a smooth, supported experience.

You will conduct in-depth interviews, organise training, PVG checks, and manage engagement activities to foster strong mentor relationships with young people.

Qualifications

• Customer service experience required.
• Must be based in Dumfries and Galloway.
• Interest or experience in charity/third sector.

Responsibilities

• Provide excellent customer service to prospective and existing mentors via phone, virtual meetings, email, and in person.
• Support volunteer mentors at every stage of their journey and ensure engagement.
• Deliver information sessions, mentor conversations, and training sessions.

Skills

Customer service

Empathy

Communication

Administration

Database skills

Job description

We are very excited to be launching our mentoring programme in the Dumfries and Galloway and are looking for a Mentor Services Coordinator to support volunteer mentors in the region. This is a unique opportunity to be involved in introducing our programme from the very beginning.

About the role

Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person.

The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth and supported as possible.

Key responsibilities

• Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person
• Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
• Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities

About you

• Customer service experience
• Must be based in Dumfries and Galloway
• Experience of or strong interest in working or volunteering in the charity or third sectors
• An understanding of young people and educational settings
• People person with excellent communication and listening skills and empathy
• Well organised with great administrative skills and attention to detail
• Excellent desktop and database skills

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other.

MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits of working for MCR Pathways include

• 30 days annual leave in first year rising to 35 days from 2nd year of employment
• 3 further days of annual leave between the December and January public holidays
• additional day off for your birthday
• Employee Assistance Programme
• Life Assurance – 4 x salary