Dual Site Manager

Leisure United; Manchester; Presencial; GBP 65 000 - 80 000; Tempo integral

Resumo da oferta

Leisure United in Manchester seeks an inspiring Dual Site General Manager to lead two new community sports hubs in Wythenshawe, mobilising and running both sites while building strong teams and local partnerships for an outstanding visitor experience.

Reporting to the Senior Operations Manager, you’ll oversee day-to-day operations, safety, budgets, and revenue opportunities across two venues, with a focus on inclusive participation and high-quality customer service.

Qualificações

• Minimum of five years’ management-level experience in leisure, hospitality or service-led environment.
• Proven multi-site management experience with strong operational and financial results.
• Experience leading, coaching and developing large, diverse teams.
• Track record delivering excellent customer experience in fast-paced, high-volume settings.
• Experience of P&L management, budgeting and financial forecasting.
• Ability to interpret data and KPIs, identify revenue opportunities and manage competing demands across two sites.
• Flexible to travel between sites and work evenings, weekends and public holidays.

Responsabilidades

• Lead, coach and develop a multidisciplinary team, fostering an inclusive and high-performing culture.
• Oversee safe, welcoming facilities with high standards of service, compliance and day-to-day operations.
• Manage budgets, P&L, income forecasting and drive commercial performance.
• Shape inclusive programmes across football, multi-sport, physical activity, health and wellbeing.
• Build productive partnerships with community organisations, education, health, sport, funders and public-sector stakeholders.
• Lead health and safety responsibilities, including audits, risk assessments and compliance records.
• Champion access for under-represented groups and ensure hubs serve people of all ages, backgrounds and abilities.

Conhecimentos

Multi-site management

P&L management

Budgeting

Data interpretation

Team leadership

Customer experience

Stakeholder engagement

Health & safety

Formação académica

Management qualification (ILM/NVQ5)

Ferramentas

Leisure management systems

Descrição da oferta de emprego

We are looking for an inspiring and experienced Dual Site General Manager to lead two brand-new community sports hubs in Wythenshawe: Wythenshawe Sports Ground and Wythenshawe Park. This is a rare opportunity to shape two major facilities from mobilisation through to successful day-to-day operation, building strong teams, trusted local partnerships and an outstanding experience for every visitor.

What you'll be doing: You will initially be based at Wythenshawe Sports Ground, before expanding your remit to mobilise Wythenshawe Park ahead of its scheduled opening in Autumn 2027. Reporting to the Senior Operations Manager, you will take full responsibility for operations and service delivery across both sites.

• Lead, coach and develop a multidisciplinary team, creating an inclusive, accountable and high-performing culture.
• Oversee safe, welcoming and high-quality facilities, with strong standards in customer service, compliance and day-to-day operations.
• Manage budgets, P&L, income forecasting and commercial performance, identifying opportunities to grow revenue and improve efficiency.
• Shape inclusive programmes across football, multi-sport, physical activity, health and wellbeing.
• Build productive partnerships with community organisations, education, health, sport, funders and public-sector stakeholders.
• Take lead responsibility for health and safety, including audits, risk assessments, emergency response and accurate compliance records.
• Champion access for under-represented groups, including women and girls, and ensure both hubs serve people of all ages, backgrounds and abilities.

What we're looking for

• Is Here for Every Body – creates inclusive, accessible environments where people feel welcomed, respected and supported.
• Is a Local Supporter – listens to the community, builds trust and develops partnerships that make a lasting local difference.
• Raises Their Game – leads with accountability, uses data and insight to improve performance, and helps others achieve their best.
• Keeps Playing – stays resilient, solutions-focused and hands-on when priorities compete or challenges arise.
• A minimum of five years’ management-level experience in leisure, hospitality or another service-led environment.
• Proven multi-site management experience and strong operational and financial results.
• Experience of leading, coaching and developing large, diverse teams.
• A track record of delivering excellent customer experience in a fast-paced, high-volume setting.
• Experience of P&L management, budgeting and financial forecasting. Strong organisation, communication, decision-making and problem-solving skills.
• The ability to interpret data and KPIs, identify revenue opportunities and manage competing demands across two sites.
• Flexibility to travel between sites and work evenings, weekends and public holidays when required.

Desirable: A degree or recognised management qualification such as ILM or NVQ Level 5; First Aid at Work; IOSH Level 3 or another relevant health and safety qualification; experience of leisure management systems; and local market knowledge.

At Leisure United, we're more than just a workplace. We're a community creating welcoming, inclusive hubs where football, fitness, health and community come together, Because this is more than a job. It's a chance to be part of something that makes a difference. Leisure United is a charitable trust, so what we do goes beyond running great football and fitness facilities. Our hubs create positive opportunities for people and communities – helping more people get active, connect with others and enjoy the benefits of sport and wellbeing. You'll work in a fun, energetic environment, develop valuable skills, meet great people and have opportunities to grow your career with an organisation that genuinely invests in its people.