Company Market DUA Leader

Aviva Group; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Pension scheme

Holiday allowance (29 days + bank)

Private Medical Benefit

Employee discounts on Aviva products

Share plan (Matching Shares)

Save As You Earn scheme

Parental and carers leave

Flexible benefits (cycle to work)

Volunteer days (3)

Wellbeing support

Job summary

Aviva plc in London is seeking a senior DUA leader to oversee the service standards, controls and operational performance of the DUA Hub, ensuring delegated underwriting activities are onboarded, managed and monitored effectively across the lifecycle.

You will drive continuous improvement across underwriting operations, governance and risk management, provide high-quality management information to senior stakeholders, and shape the function’s future strategy as the business grows.

Qualifications

• Experience within the insurance market, ideally in Delegated Underwriting, Operational Effectiveness, Change Management or a similar operational leadership role.
• Strong people leadership experience, including coaching, development and performance management.
• Experience using outsourcing, governance or risk management systems.
• A track record of designing, implementing and improving operational processes and controls.
• Experience developing frameworks that support effective governance, service delivery and risk management.

Responsibilities

• Lead service standards, controls and operational performance of the DUA Hub across UK and international delegated authority business.
• Onboard, manage and monitor delegated underwriting arrangements throughout their lifecycle.
• Drive continuous improvement across underwriting operations and governance.
• Strengthen risk management practices and support underwriting effectiveness.
• Provide high-quality management information and insight to senior stakeholders.
• Help shape future strategy and decision-making for the function.

Skills

Delegated Underwriting

Operational Effectiveness

Change Management

Operational Leadership

People Leadership

Governance

Risk Management

Process Improvement

Stakeholder Management

Job description

This is a great opportunity for someone with experience in Delegated Underwriting, Operational Effectiveness, Change, or Insurance Operations who enjoys building high-performing teams, improving processes and delivering excellent service standards.

A bit about the job

The DUA Hub plays a key role in supporting the growth and governance of our Delegated Underwriting Authority (DUA) portfolio. This role leads the service standards, controls and operational performance of the Hub, helping ensure delegated underwriting arrangements are onboarded, managed and monitored effectively throughout their lifecycle.

Working across underwriting, operations and governance teams, the DUA leader will drive continuous improvement, strengthen risk management practices and support underwriting effectiveness across UK and international delegated authority business.

The role also provides high-quality management information and insight to senior stakeholders, helping shape future strategy and decision-making. There is significant scope to influence how the function develops as the business continues to grow.

Skills and experience we're looking for

• Experience within the insurance market, ideally in Delegated Underwriting, Operational Effectiveness, Change Management or a similar operational leadership role.
• Strong people leadership experience, including coaching, development and performance management.
• Experience using outsourcing, governance or risk management systems.
• A track record of designing, implementing and improving operational processes and controls.
• Experience developing frameworks that support effective governance, service delivery and risk management.

What you'll get for this role:

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity - (actual amount depends on your performance and Aviva's.)
• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carers leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.