DS Associate Account Executive

Access Software Australia Pty Ltd; Loughborough; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Health contribution

3 charity days

Job summary

The Access Group is seeking a customer-focused professional to join our team in the UK. You will handle a high volume of customer queries, build strong relationships with stakeholders, and host meetings both remotely and in person to understand client needs.

You will also support the sales handover to the projects team after deals are closed. We value training and feedback to help you grow, and offer a blended office approach, with wellbeing days and charity days as part of our benefits.

Qualifications

• Experience building relationships and helping customers find solutions.
• Confident speaking to people at all levels and asking the right questions.
• Organised and proactive with ability to manage a busy workload.

Responsibilities

• Handle a high volume of customer queries daily, responding quickly and clearly.
• Build strong relationships with key stakeholders across customer organisations.
• Host meetings with customers, both remotely and in person, to understand their needs.
• Support the sales process by ensuring a smooth handover to the projects team after a deal is agreed.

Skills

Relationship building

Customer communication

Organisational skills

Proactivity

Active listening

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

You enjoy building relationships and helping customers find the right solutions for their business. You’re confident speaking to people at all levels and know how to listen, ask the right questions and keep things moving. You’re organised, proactive and comfortable managing a busy workload. You take pride in delivering a great customer experience and making sure every handover is smooth. You’re also keen to learn and grow your career, and you value training and feedback to help you improve.

Day-to-day, you will:

• Handle a high volume of customer queries each day, responding quickly and clearly.
• Build strong relationships with key stakeholders across customer organisations.
• Host meetings with customers, both remotely and in person, to understand their needs.
• Support the sales process by ensuring a smooth handover to the projects team after a deal is agreed.

Your skills and experiences might also include:

• Experience selling software in a digital environment.
• Confidence working in a fast-paced setting and adapting as things change.
• A good understanding of how businesses operate and what customers need.
• Strong communication skills and the ability to explain ideas clearly and persuasively.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.