Drivers Mate

Cardiff Capital; Pontyclun; On-site; GBP 22,000 - 27,000; Full time

Job summary

Vision Products is looking for a compassionate, practical and professional full-time Drivers Mate to join our Community Equipment Service team, delivering and installing medical aids that support people to live independently and safely in their homes and communities. Based at Vision Products, Pontyclun, 37 hours per week,Grade 1 - £24,796 per annum.

You will work closely with the driver, provide friendly service, and follow all safety and policy guidelines to help maintain high-quality community

Qualifications

• A positive, practical and hands-on approach, with pride in delivering excellent customer service.
• A caring and professional manner when supporting people who may rely on community equipment to remain independent.
• The ability to work well as part of a team and follow instructions, procedures and safe working practices.
• A reliable attitude, good communication skills and willingness to learn about the equipment and service.

Responsibilities

• Assist with the picking, preparation, loading and unloading of equipment and goods for daily deliveries.
• Support the driver with the safe delivery and installation of medical aids in people’s homes and community settings.
• Provide a friendly, respectful and professional service when dealing with clients, families, colleagues and partner organisations.
• Maintain up-to-date product knowledge by working closely with the wider team and following guidance provided.
• Follow all relevant policies, procedures, risk assessments and Safe Systems of Work to ensure services are delivered safely.
• Contribute to a high-quality, reliable service that makes a real difference to people’s independence in the community.

Skills

Customer service

Teamwork

Communication

Reliability

Job description

The job requirements are detailed below. Essential qualifications, skills and experience are listed in the Job Descriptions/Person Specification which can be found under the attachments section below.

Mae’r ddogfen hon ar gael yn Gymraeg / This document is also available in Welsh.

Grade 1 - £24,796 per annum

37 hours per week

Based at Vision Products, Pontyclun

Join a valued service that helps people live more independently in their communities.

Mae’r ddogfen hon ar gael yn Gymraeg / This document is also available in Welsh.

Vision Products is looking for a compassionate, practical and professional full-time Drivers Mate to join our Community Equipment Service team. Working alongside the driver, you will help deliver, install and handle medical aids that support people across the community to maintain their independence, safety and quality of life.

About the role

As a drivers Mate you will:

• Assist with the picking, preparation, loading and unloading of equipment and goods for daily deliveries.
• Support the driver with the safe delivery and installation of medical aids in people’s homes and community settings.
• Provide a friendly, respectful and professional service when dealing with clients, families, colleagues and partner organisations.
• Maintain up-to-date product knowledge by working closely with the wider team and following guidance provided.
• Follow all relevant policies, procedures, risk assessments and Safe Systems of Work to ensure services are delivered safely.
• Contribute to a high-quality, reliable service that makes a real difference to people’s independence in the community.

What we are looking for

• A positive, practical and hands-on approach, with pride in delivering excellent customer service.
• A caring and professional manner when supporting people who may rely on community equipment to remain independent.
• The ability to work well as part of a team and follow instructions, procedures and safe working practices.
• A reliable attitude, good communication skills and willingness to learn about the equipment and service.

Vision Products is an equal opportunities employer, dedicated to fostering an inclusive and diverse workplace. We welcome and encourage individuals with disabilities to apply for our job opportunities, and we are committed to providing reasonable adjustments and a supportive environment throughout the recruitment process and during employment. If you have any specific needs during the interview process, please reach out to us, and we will work with you to accommodate them. We also offer ongoing support to help you excel in your role, including regular one-to-one meetings, performance reviews, and other supportive measures. As a Disability Confident Leader, we are committed to creating an inclusive environment that fosters the success of all our employees.

Protecting children and vulnerable adults is a core responsibility of all staff appointed to the Council.

In addition to this safeguarding responsibility, the successful applicant for this role will also be subject to an enhanced disclosure and barring service check.

The Council values diversity in its workforce. We are committed to ensuring that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, sex, race, disability, sexual orientation, transgender, including those with non-binary identities, religion or belief or pregnancy and maternity. We offer a number of staff networks for employees including the Allies Network, a Disability and Carers Network and Perthyn our LGBTQ+ Network.

An application submitted for this post in Welsh will not be treated less favourably than an application made in English.

As part of the Council’s longer term objectives in relation to the Welsh language and its Workforce Planning Strategy, it is committed to a guaranteed interview scheme for Welsh-speakers of Level 3 and above. If you meet the essential criteria as identified in the person specification for the job and are a Welsh-speaker of Level 3 and above, you will be invited to interview if you choose to participate in the scheme.

In view of the large number of Application Forms which are currently being submitted individual applications are not acknowledged. Consequently if you do not hear from us within four weeks of the closing date, please assume that your application is unsuccessful on this occasion. In which case you are thanked for the interest you have shown in applying for a position within the Council.

In support of the Council’s voluntary pledge to support the Armed Forces, the recruiter must always be prepared to ensure that applicants who have identified themselves as members of the Armed Forces including Service Leavers, Veterans or Reservists and who meet the essential criteria of the person specification, are offered an interview.

Care Experienced Leavers – Guaranteed Interview Scheme

As part of the Council’s corporate parenting role it is committed to supporting its care experienced leavers. This means anyone who has spent time within the care system at any point in their life. We encourage applications from individuals who are care experienced to enable them to access employment, education, experiences and volunteering opportunities.

The Council will guarantee an interview for any care experienced leavers who wish to take part in the scheme who meet the essential criteria for the role.