Service Manager

Cardiff Capital; Pontyclun; On-site; GBP 53,000 - 65,000; Full time

Job summary

Rhondda Cynon Taf Council seeks a Service Manager to lead Vision Products, a high-profile service delivering regional community equipment, supported employment, assistive technology and manufacturing operations.

You will provide inspirational leadership, ensure financial sustainability, drive transformation and develop a diverse workforce while maximizing social impact for disabled people and local communities.

Qualifications

• Experience leading services with strong strategic thinking and change management.
• Ability to inspire, motivate and develop teams with excellent communication and stakeholder engagement.
• Experience in driving performance and financial accountability of budgets, plus commercial management and business development.

Responsibilities

• Develop and implement the strategic vision for Vision Products.
• Lead service transformation and continuous improvement programmes.
• Drive commercial growth, income generation and business development opportunities.
• Build and maintain strong relationships with local authorities, health partners, commissioners and external stakeholders.
• Ensure effective governance, risk management and regulatory compliance.
• Lead and develop a diverse workforce and management team.
• Maximise social value, supported employment opportunities and community impact.
• Ensure Vision Products remains innovative, responsive and sustainable in a changing environment.

Skills

Strategic thinking

Change management

Leadership of teams

Communication

Stakeholder engagement

Job description

Service Manager

Grade 17 - £59,013 per annum

Based at Vision Products, Pontyclun

Lead the Future of Vision Products and Make a Difference

The job requirements are detailed below. Essential qualifications, skills and experience are listed in the Job Descriptions/Person Specification which can be found under the attachments section below.

Mae’r ddogfen hon ar gael yn Gymraeg / This document is also available in Welsh.

Vision Products is a unique and ambitious Supported Business based at Coed Cae Lane Estate in Pontyclun and sits within Adult Services at Rhondda Cynon Taf Council, delivering a diverse range of services that improve lives, promotes independence and creates meaningful employment opportunities.

We are seeking an exceptional passionate leader to take on the role of Service Manager and provide strategic direction for a high-profile service that combines commercial activity, social purpose and regional partnership delivery. You will have responsibility for the overall leadership, sustainability and future development of Vision Products and ensure staff are managed and supported effectively.

This is a rare and exciting opportunity to lead an innovative service that not only makes difference to disabled people but also delivers a range of diverse services including:

• Regional community equipment services
• Supported employment and trainee scheme
• Assistive technology and digital solutions
• Manufacturing, servicing and commercial operations

About the Role

As Service Manager, you will provide visible and inspirational leadership across all areas of Vision Products, ensuring services are financially sustainable, commercially successful and focused on delivering excellent outcomes for customers, partners and communities.

You will:

• Develop and implement the strategic vision for Vision Products.
• Lead service transformation and continuous improvement programmes.
• Drive commercial growth, income generation and business development opportunities.
• Build and maintain strong relationships with local authorities, health partners, commissioners and external stakeholders.
• Ensure effective governance, risk management and regulatory compliance.
• Lead and develop a diverse workforce and management team.
• Maximise social value, supported employment opportunities and community impact.
• Ensure Vision Products remains innovative, responsive and sustainable in a changing environment.

About You

We are looking for an experienced leader who can demonstrate they have experience of leading services with strong strategic thinking and change management skills. The ability to inspire, motivate and develop teams is key to this role along with strong communication, negotiation and stakeholder engagement. You will be expected to have experience in driving both performance and financial accountability of budgets and have solid experience of commercial management and business development.

Why Join Us?

This is an opportunity to shape the future of a leading Supported Business to make a difference. Vision Products has a strong reputation for combining commercial success with social impact, creating employment opportunities and supporting people to live independently.

You will join a forward-thinking business that values innovation, partnership working and continuous improvement, whilst providing opportunities to support disabled people.

Benefits of Working for Rhondda Cynon Taf Council:

• Flexible Working Arrangements (depending on the role)
• Excellent Pension Scheme with Employer Contributions

Protecting children and vulnerable adults is a core responsibility of all staff appointed to the Council.

In addition to this safeguarding responsibility, the successful applicant for this role will also be subject to an enhanced disclosure and barring service check.

The Council values diversity in its workforce. We are committed to ensuring that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, sex, race, disability, sexual orientation, transgender, including those with non-binary identities, religion or belief or pregnancy and maternity. We offer a number of staff networks for employees including the Allies Network, a Disability and Carers Network and Perthyn our LGBTQ+ Network.

An application submitted for this post in Welsh will not be treated less favourably than an application made in English.

As part of the Council’s longer term objectives in relation to the Welsh language and its Workforce Planning Strategy, it is committed to a guaranteed interview scheme for Welsh-speakers of Level 3 and above. If you meet the essential criteria as identified in the person specification for the job and are a Welsh-speaker of Level 3 and above, you will be invited to interview if you choose to participate in the scheme.

In view of the large number of Application Forms which are currently being submitted individual applications are not acknowledged. Consequently if you do not hear from us within four weeks of the closing date, please assume that your application is unsuccessful on this occasion. In which case you are thanked for the interest you have shown in applying for a position within the Council.

Care Experienced Leavers – Guaranteed Interview Scheme

As part of the Council’s corporate parenting role it is committed to supporting its care experienced leavers. This means anyone who has spent time within the care system at any point in their life. We encourage applications from individuals who are care experienced to enable them to access employment, education, experiences and volunteering opportunities.

The Council will guarantee an interview for any care experienced leavers who wish to take part in the scheme who meet the essential criteria for the role.