Driver/Warehouse Operative

Lords Group Trading Plc; West of England; On-site; GBP 21,000 - 26,000; Full time

Job summary

APP Wholesale is seeking a reliable and motivated individual to play a key role in keeping our warehouse and delivery network running smoothly. This hands-on role covers stock control, order picking, packing and delivering goods to merchants and retail customers.

You will be responsible for accurate stock checks, loading vehicles safely, completing daily checks, and recording returns and discrepancies. A proactive team player with good attendance and driving compliance will thrive in this

Qualifications

Responsibilities

• Deliver goods promptly and safely to merchant businesses and retail customers.
• Provide outstanding customer service at every point of contact.
• Check goods thoroughly, ensure safe loading, and obtain signed confirmation upon delivery.
• Return all paperwork at the end of the day and accurately record any returns, shortages, or order discrepancies.
• Take full responsibility for company stock and the assigned vehicle at all times.
• Drive safely and consistently to meet all relevant vehicle monitoring KPIs.
• Comply with all applicable driver legislation and company policies.
• Read and adhere to the driver’s handbook and company guidelines.
• Complete daily vehicle checks, including defect reporting, and maintain accurate records.
• Report any accidents promptly in line with company procedures.
• Complete all compliance and training modules on time.
• Keep the vehicle clean, tidy, and well-maintained.
• Demonstrate excellent attendance and punctuality.
• Identify and report any potential sales opportunities to the APP or MRCH sales team.
• Follow correct manual handling procedures during all activities.
• Accurately process and locate goods in and out of the warehouse.
• Pick and pack items for dispatch with precision and care.
• Load vehicles efficiently for onward delivery to customers.
• Promote and maintain the highest standards of Health & Safety, including active participation in “Near Miss” reporting to protect yourself, your colleagues, and our customers.
• Demonstrate strong security awareness at all times, ensuring the safety of stock, equipment, and premises.
• Present yourself in a clean, professional manner, wearing the company uniform where applicable.
• Follow company procedures for reporting sickness or absence in a timely and responsible way.
• Ensure appropriate personal protective equipment (PPE) is worn at all times, in line with safety guidelines.
• Collaborate effectively with the wider branch team to support smooth and efficient operations.
• Be flexible and willing to assist in other areas of Lords Group Trading when required, including temporary assignments across departments.
• Carry out any additional duties that are reasonable and within the scope of the role, contributing to the overall success of the team.

Job description

APP Wholesale has been supplying plumbing, heating and renewable products to independent merchants and trade customers across the UK since 1969. Built on industry expertise, trusted customer relationships and dependable service, we have grown into one of the UK's leading plumbing and heating distributors. As part of Lords Group Trading, we combine decades of industry knowledge with the ambition, energy and opportunity of a growing Group.

We are proud to create an inclusive workplace where people from all backgrounds and experiences are welcomed, valued and encouraged to succeed. If you are looking to join a business where you can contribute, develop and be part of a supportive team, we would love to hear from you.

Role Overview

We’re looking for a reliable and motivated individual to play a key role in ensuring smooth operations across our warehouse and delivery network. This is a hands-on position where you’ll be responsible for maintaining accurate stock control, preparing orders, and delivering goods safely and efficiently to our valued customers. If you thrive in a fast-paced environment and take pride in providing excellent service.

Responsibilities including but are not limited to:

• Deliver goods promptly and safely to merchant businesses and retail customers.
• Provide outstanding customer service at every point of contact.
• Check goods thoroughly, ensure safe loading, and obtain signed confirmation upon delivery.
• Return all paperwork at the end of the day and accurately record any returns, shortages, or order discrepancies.
• Take full responsibility for company stock and the assigned vehicle at all times.
• Drive safely and consistently to meet all relevant vehicle monitoring KPIs.
• Comply with all applicable driver legislation and company policies.
• Read and adhere to the driver’s handbook and company guidelines.
• Complete daily vehicle checks, including defect reporting, and maintain accurate records.
• Report any accidents promptly in line with company procedures.
• Complete all compliance and training modules on time.
• Keep the vehicle clean, tidy, and well-maintained.
• Demonstrate excellent attendance and punctuality.
• Identify and report any potential sales opportunities to the APP or MRCH sales team.
• Follow correct manual handling procedures during all activities.
• Accurately process and locate goods in and out of the warehouse.
• Pick and pack items for dispatch with precision and care.
• Load vehicles efficiently for onward delivery to customers.

Generic responsibilities:

• Promote and maintain the highest standards of Health & Safety, including active participation in “Near Miss” reporting to protect yourself, your colleagues, and our customers.
• Demonstrate strong security awareness at all times, ensuring the safety of stock, equipment, and premises.
• Present yourself in a clean, professional manner, wearing the company uniform where applicable.
• Follow company procedures for reporting sickness or absence in a timely and responsible way.
• Ensure appropriate personal protective equipment (PPE) is worn at all times, in line with safety guidelines.
• Collaborate effectively with the wider branch team to support smooth and efficient operations.
• Be flexible and willing to assist in other areas of Lords Group Trading when required, including temporary assignments across departments.
• Carry out any additional duties that are reasonable and within the scope of the role, contributing to the overall success of the team.