Driver/Receptionist - Evening/Weekend

Suffolkfed; Ipswich; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible working

Annual leave 27–29 days (pro rata)

Blue light card discount

First class IT equipment

Personal development & training

Job summary

Suffolkfed is recruiting for a Driver/Receptionist to join our Out of Hours service on a permanent contract. You will drive clinicians to patient visits, manage reception duties, and help with admin tasks while supporting patients and staff in urgent care.

Applicants should have a full UK driving licence, strong IT and communication skills, and the ability to work calmly under pressure. Flexibility for shift patterns is essential.

Qualifications

• Full, clean UK driving licence with minimum three years' experience.
• Good admin and IT skills or ability to learn our patient system and SharePoint.
• Able to work to a range of protocols and complete mandatory training.

Responsibilities

• Drive clinicians to/from patient home visits and inform of delays.
• Ensure car is ready, load supplies, check for damage and cleanliness.
• Reception duties at bases: arrive patients, print letters, record interactions, stock control.
• Support patients/carers and staff; act as chaperone when needed.
• Adhere to health, safety and governance requirements.

Skills

Driving

Admin skills

IT skills

Communication

Time management

Calm under pressure

Tools

SharePoint

SAT Nav

Job description

We have an opportunity for Driver/Receptionists to join our Out of Hours service on a permanent contract.

What is the role?

• You will be driving clinicians to and from patient home visits ensuring appointment slots are met, and patients receive communication if there are any delays.
• You will be responsible for ensuring the car is ready for your shift, loading essential supplies, conducting internal and external checks for damage and cleanliness.
• You will work on reception at our bases, using the system to ‘arrive’ patients, print letters, record patient interactions and other admin tasks and stock control.
• Supporting patients / carers and clinical staff when needed such as acting as chaperone or assisting when needed with home visits.
• Working to a range of protocols and procedures and completing mandatory training designed to support you in your role and adhere to health, safety and governance requirements

You’ll be a valuable part of our Urgent Care Service providing the Out of Hours face-to-face Service in Suffolk. This service is delivered by Suffolk GP Federation - we are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver other NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound and ADHD.

Is it for me?

We will work alongside successful candidate to ensure they are sufficiently inducted and trained; there will be regular contact and support. It is important to us that you feel safe and supported in the role.

In order to be successful in this role, you will need;

• A full, clean UK driving licence, with minimum three year’s experience and undergo a driving assessment
• Have good admin and IT skills - or the confidence to learn, as you will be using our patient system, SharePoint information system, phone Apps and our SAT Nav home visiting system
• You’ll need to be able to remain calm at times of pressure and have good time keeping skills
• Good communication skills as you will be meeting members of the public as well as working with the Out Of Hours team.

If you have worked within the healthcare sector before as a driver, or receptionist this would be an advantage to your application, but is not essential.

Week No Week Day Start End

1 Friday 18:15 23:59

1 Saturday 14:00 19:59

1 Saturday 20:00 23:59

1 Sunday 14:00 19:59

1 Sunday 20:00 23:59

2 Thursday 18:15 23:59

2 Friday 18:15 23:59

2 Sunday 14:00 19:59

3 Thursday 18:15 23:59

3 Friday 18:15 23:59

3 Saturday 14:00 19:59

3 Saturday 20:00 23:59

3 Sunday 14:00 19:59

4 Tuesday 18:15 23:59

4 Friday 18:15 23:59

What we can offer you:

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• 27 days annual leave rising to 29 after 5 years service (pro rata for part time hours)
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that ‘get it’
• Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
• Annual benchmarking of pay structure
• Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.