Driver Receptionist

IC24; Chelmsford; On-site; GBP 16,531 - 26,174; Full time

Benefits offered by this job

NHS Pension Scheme

Free 24/7 counselling service

Learning and development opportunities

Discount platform membership

Blue Light Card access

Job summary

Integrated Care 24 (IC24) is seeking a Receptionist/Driver for the Broomfield Chelmsford area to join our out-of-hours team. The role blends front-desk responsibilities with patient-focused driving to home visits, covering weekends and night shifts.

You will welcome patients, book appointments, and maintain confidentiality while supporting clinicians. Vehicles and equipment must be used safely, with proper checks on every shift.

Qualifications

• Confidential receptionist duties and patient-facing care.
• Ability to navigate IT systems and maintain accurate records.
• Empathy and excellent communication with patients and colleagues.
• DBS disclosure and right to work in the UK are required.

Responsibilities

• Receptionist duties: greet patients, book appointments, ensure confidentiality and accurate records.
• Driver duties: transport clinicians to home visits and accompany them when needed, with vehicle checks.

Skills

Empathy

IT skills

Communication

Tools

IT systems

Job description

Receptionist / Driver – Broomfield Chelmsford | Out of Hours / Weekends and Night Shifts

Must hold a full, clean, manual UK driving licence.

The Role

Express innovative ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

This role is an exciting blend of responsibilities:

• Receptionist duties: Welcoming patients with compassion and ensuring confidentiality. Handling a variety of patient needs, including appointment booking, comfort calls, and dealing with sensitive situations. Excellent empathy and strong IT skills are required to navigate systems while offering support, especially in moments of distress. Ensuring two‑way communication with call centres to ensure efficient operations and accurate record keeping.
• Driver duties: Conduct vehicle and equipment checks and safely transport clinicians to home visits where they’ll provide essential care. May also accompany clinicians into patient homes. Ensuring correct use of equipment and vehicles at all times. Each shift offers variety, making it engaging while providing opportunity to make a real difference in the community. Clear pathways for career progression and development within IC24.

About you

Are you ready to embrace the challenge of working in a fast‑paced, out‑of‑hours environment? If you’re driven, empathetic, and have a passion for patient care, you’ll thrive. Ideal for those who enjoy variety, want to make a tangible difference, and are committed to providing excellent care to patients in the Mid & South Essex region.

Who we are

We are Integrated Care 24 (IC24), the leading not‑for‑profit Social Enterprise providing innovative and patient‑focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. We provide services to over 6 million patients, including GP‑led out‑of‑hours services, NHS 111, primary care, and secondary care support services.

Location

Broomfield Chelmsford. Flexibility to cover other bases in Southend, Thurrock and Basildon when required.

Hours available

Weekends and night shifts.

Requirements

• Full, clean, manual UK driving licence; must be able to drive both automatic and manual vehicles.
• Proof of eligibility to work in the UK.
• Standard DBS disclosure.
• Two references.

What’s in it for you

• Hourly rate from £12.71, with enhanced rates up to 60% for bank holidays.
• Additional annual leave above statutory minimum based on service.
• Opportunity to join the NHS Pension Scheme.
• Free 24/7 independent counselling service.
• Learning and development opportunities.
• Free membership to our reward and discount platform.
• Access to Blue Light Card and other NHS discount schemes.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We celebrate brave ideas and brave people.

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under‑represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.