Driver

Harrods; City of Westminster; On-site; GBP 23,000 - 29,000; Full time

Job summary

Harrods is seeking a Dispatch van driver for our Knightsbridge store to ensure prompt delivery of customer orders and pickups while delivering friendly, professional service.

You will load/unload, follow efficient routes, perform vehicle checks, and maintain accurate delivery records, working shifts 8am-9pm, 5 days a week with weekend work.

Qualifications

• Must hold a valid UK driving licence with a clean record.
• Experience as van/delivery driver preferred.
• Familiar with London area streets.
• Ability to lift up to 25 kg and perform repetitive tasks.

Responsibilities

• Safely operate a company van to deliver and pick up goods to/from various locations.
• Plan and follow efficient routes using GPS and company tech to meet delivery deadlines.
• Load and unload the van, ensuring items are securely packed.
• Conduct pre-trip and post-trip inspections and report issues.
• Maintain delivery records and obtain recipient signatures.
• Communicate with dispatch team and customers to resolve issues.
• Provide friendly, professional customer service during interactions.
• Adhere to traffic laws and safety regulations.

Skills

Delivery experience

Time management

Communication

Teamwork

Physical fitness

UK driving licence

Tools

GPS navigation

Job description

Our Distribution team are now looking for a van driver to support the Dispatch department in our Knightsbridge store. As a Harrods' Dispatch driver, you'll play a vital part in our Knightsbridge Dispatch team. Your responsibility is to ensure the prompt delivery of customer orders and to proactively address and solve, any inquiries or concerns that may arise during these deliveries.

Please note this position works shifts between the hours of 8am-9pm (subject to change in peak periods) 5 out of 7 days of the week with regular weekend work. Shifts are on a weekly rotation.

About the Role

Our drivers play an integral role in the delivery of day-to-day operations for our dispatch department, where we thrive together in bringing moments of magic to our customers and our team. In this role you will be responsible for:

• Safely and efficiently operate a company-provided dispatch van to deliver and pick up goods to and from various locations.
• Plan and follow the most efficient routes using GPS and company-provided technology to meet strict delivery deadlines.
• Load and unload the van carefully, ensuring that all items are securely packed and organised to prevent damage during transit.
• Conduct pre-trip and post-trip inspections of the vehicle, reporting any maintenance issues or damage immediately to management.
• Maintain accurate records of deliveries and pickups, including signing for packages and obtaining signatures from recipients.
• Communicate effectively with the dispatch team, customers, and other staff members to resolve any delivery issues or delays.
• Provide friendly and professional customer service during every interaction.
• Adhere to all traffic laws and safety regulations.
• Keep the vehicle clean and organised, both inside and out.

About You

You will have:

• A valid UK driver's license with a clean driving record.
• Proven experience as a van driver, delivery driver, or a similar role is preferred.
• Familiarity with local streets, neighbourhoods, and routes in the London area.
• Excellent time management and organisational skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Physical ability to lift and move heavy packages up to 25kg and to handle repetitive tasks.
• A positive attitude and a commitment to customer satisfaction.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information:

Time Type:

Permanent

Department:

Knightsbridge Dispatch (Ali Munyaneza)